I agree with you 1000%. There is now no difference between Thumbtack and Home Advisor, except H.A. offers more leads and somewhat controls the number of pros in your area. But, H.A. charges more($288 for signing up). I quit H.A. for getting charged at least $100 for leads that never panned out or responded, but they say they expect it to even out when you do win a job. They’re ok with us now paying 4 times to win 1.
Tack says they did this change to help matching customers to pros automatically and they’ll stop losing jobs because of pros not responding. I did remind the rep I was talking to of who their customer actually is, the pros who are paying them for nothing. Good luck to you.
Anybody notice the amount of leads ghosting you once they've charged you for the lead. I personally have had great success on this site for a number of years until they changed there format for charging pros and the way leads are recieved. Why don't they have the credit purchase anymore and then charge an appropriate amount of credits towards responding to a lead? I have a lot of reviews and am a 5 star rated pro.Yet thumbtack is charging crazy fees now with 0 responses recently, I am reluctant to even respond anymore because it almost appears that the leads are fake. there use to be at least some conversation between myself and a lead....not anymore.....
We do concrete coatings. We need actual square footage and a condition report to provide a quote. When I signed up the cost was $5 per quote. Although I was unable to quote the job without actually going to the job location, for $5, I would respond with "I would be happy to come to your location for a free consultation, please contact me to set up an appointment." Now that the price is $35. If I got one response out of 7 or 8 I was OK with it becasue we have a high close rate when we schedule an appointment. I can not justify using the service on the current pricing platform. That is the cost of Home Advisor and I at least get a phone number AND an email address for the lead from them, and they refund if there is no response from the lead. I have not gotten a decent lead from Thumbtack in almost 3 months and now it feels like a big gamble to accept a job. It was fun while it lasted at 5 bucks!