Will folks who have money in their Thumbtack balance have a special exception to have those monies refunded to them if they do not want to accept Thumbtack's new 'contract'?
Essentially the fact that you received funds from me under one pricing structure, then changed that pricing structure without my consent or the ability to opt out means my funds are kind of held hostage.
I understand the company policy is 'no cash or credit refunds', but surely that can't apply in this instance when the original contract was breached/altered.
Please let me know what our options are. I also had my two other posts in the forum removed, hopefully this won't be the third!
PS. I already spoke with someone via chat, all they could do was pass along my concerns, but wasn't able to address the actual issue.
Hi there @CopperCreekCuts, I sent you a private message in regards to your other posts. If you have any questions, please return there, I'd be happy to answer any questions you have.
@Meckell I know you have to preach the company line...but you do realize how silly that sounds, right?
Imagine ordering a burger and the kitchen sending out a plate of sushi - yes it is still lunch, but it is not what you agreed to purchase (buy ordering) It is that big a difference between the old system and the new system. Even if you cannot change anything, at least acknowledging that people have valid issues is just good customer service.
I also have funds "trapped" in the balance. How exactly am I supposed to use those funds? Whenever I attempt to send a quote, it asks me to connect my credit card and set a limit. I'm not excited about opening the gate to charges I'm not immediately able to approve. I want to use the balance up instead...can this be done?
Hi @tferguson73 in order to send a quote you do need to set your budget and add a credit card. The reason why we need a card on file is because we'll need to collect payment once your balance runs out. No worries, we'll use your current balance first before charging your card. Let me know if you have any other questions!
I also spent over two hours on phones with support trying to get use of funds deposited before the changes. Several agents promised availability of funds but to no avail. And then they want my credit card info to proceed.?!
FYI........good contractors are as rare as good customers and vendors. We need each other. What side of the fence is the new thumbtack on?..........
George R. GC Contractor since 1986.......