Last week and this week I blocked off days on my Thumbtack calendar because I have a project to finish and I will be traveling. However, Thumbtack is continuing to send me targeted leads that are pre-paid. I have requested refunds and my requests are regularly rejected.
On the Thumbtack calendar, it specifically says Pros will not be charged or sent targeted leads on the days their calendar is blocked off.
What can I do? These leads need to be refunded.
This happened to me when they first started promoting using the calendar. They do it in a way that is completely misleading. You can block off your calendar and you will not receive leads if the customer requests your service on the specific day you have blocked off. IF they submit a request and it is for any other day, even if the request happens on the days you have blocked off, you still receive the lead, pay for it AND no, they will not refund you for it.
Basically, if you don't want to receive leads at any specific time, you have to pause promoting the service not block off your calendar. I learned that the hard way.
Hope that helps!
Yes, I called Customer Support and they helped me to get refunds for the leads that were sent to me when I had paused "targetting leads" and for when I had days blocked off on my calendar. In this instance, Customer Support was very helpful.