Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?
smishra
Level 5

Refunds for targeted leads.

Last week and this week I blocked off days on my Thumbtack calendar because I have a project to finish and I will be traveling.  However, Thumbtack is continuing to send me targeted leads that are pre-paid.  I have requested refunds and my requests are regularly rejected.

 

On the Thumbtack calendar, it specifically says Pros will not be charged or sent targeted leads on the days their calendar is blocked off.

 

What can I do?  These leads need to be refunded.

1 responses
Moderator Meckell
Moderator

Re: Refunds for targeted leads.

Hi @smishra. We definitely want to look into this further and see what we can do to help. Go ahead and give our customer support team a call at 800-948-2034 and they'd be more than happy to help! 

0 Kudos