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Level 5

Refunds for targeted leads.

Last week and this week I blocked off days on my Thumbtack calendar because I have a project to finish and I will be traveling.  However, Thumbtack is continuing to send me targeted leads that are pre-paid.  I have requested refunds and my requests are regularly rejected.


On the Thumbtack calendar, it specifically says Pros will not be charged or sent targeted leads on the days their calendar is blocked off.


What can I do?  These leads need to be refunded.

1 responses
Moderator Meckell

Re: Refunds for targeted leads.

Hi @smishra. We definitely want to look into this further and see what we can do to help. Go ahead and give our customer support team a call at 800-948-2034 and they'd be more than happy to help! 

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