Thumbtack has found a gold mine in charging for a response from possible customers to sucker handyman pros, the fact that the handyman or pro was not hired, is of very little concern. Seems almost illegal, especailly when they charge so much.
Last week, I received a question from a customer about their photo session request. Since I hadn't seen it or quoted it and it wasn't something I could do, I have simply clicked on the "Decline" option.. Regardless of that, my credit car was charged. Interestingly, the message is not my Inbox anymore and is not reflected on my Insights page.. Only on Payment page and credit card statement. I have sent out two requests for a refund- no response whatsoever! Please help!
@sauliuske in your case since you have several services (some with Promote on, some with Promote off), hitting decline on a job will not always mean that it wasn't one that you were already charged for. You can double check which services are on it here:https://www.thumbtack.com/services. Each time you're shown the option to decline there will be a description explaining whether it's a lead you've already paid for or not.
With Promote on, it will show your pricing and information to customers whose job directly match your preferences and availability. When a customer chooses to reach out to you at that point you'll be automatically charged since it was a solid match. Declining it from there will simply tell us why you didn't think it was the best fit and you'll be directed to adjusting your preferences.
With Promote off you'll be able to decline the job without being charged. As I mentioned there will be a description showing if you've paid already or can decline and not be charged. If you have specific details about the job you are referring too I'd be happy to take a closer look. Just direct message me with the details that you can remember, the customer's name would be best. You can check the details on your payments page as well if that helps.