@MobileMixology I'll be sending you a direct message to you in regards to your recent contacts and working to solve the problem you've been experiencing in regards to drafts. Just look for a red notification in the top right hand corner of the page on your envelope icon.
To speak towards pricing. Thumbtack is here to help customers and pros make that first connection. What pros pay for is the first time the customer responds, giving the pro the opportunity to showcase themselves and their work. The prices have increased but we also completely changed when and what you were charged for. It used to be that pros actually paid to send a quote and in many cases not receive a response. Since we changed it to paying when a customer replies it's of more value and likelihood to hire than before, thus the increase in price. With that all said, we know that pricing will always need work and we're constantly taking in feedback from pros in order to make adjustments.
I have to be careful what I write here as one of my comments was deleted because according to TT it violated their terms, guidelines.
I've been in touch with a few reps via Private Message, and my take from the messages was that there are numerous pros who like the new system, and according to them they are reading/answering each of the negative comments. Don't know if that helps, but that's what I've been told.
The main frustration for me, is under the old pricing and credit system we, the pros, had control over our budgets and when we felt a lead was in our best interest. I could easily tell when someone just wanted information or was the real deal. Now I am paying for people who only want information for free, just collecting information, thats all!
I can't run my business like that, and not sure there are many others out there who can either. Since the new pricing structure has be implemented, there has been a large decrease in the number of leads I have recieved, actually only two and which turn out are two non-existent projects and I have paid for them! Shame on you TT!
Not sure who's idea that the old system wasn't working, I question that decision?! Having talked to the pro's in my area that use this platform, 4, or should I say "used", since 3 of them have completely taken TT out of thier business model, if things don't improve I will be in that group too.