TT just isn't worth the effort or cost, ROI is in the negative. Clients that want a real professional with professional results find me through other means. Catering to "cheap" clients devalues my reputation as a professional and usually causes more headaches for my office. A question no one has provided yet is How do I get a refund?
Thanks for reaching out @Dan2, I'm sorry to hear that you haven't had the greatest experience and want to see what I can do to help. You can go here to read about what we are able to refund for and if you have any charges that qualify for a refund, please send me a private message with the name of the customer.
You are misunderstanding my question (as TT always does). I'm wanting a refund of the money I have left in the account. In part due to what I've stated before (cheap clients...affect professional reputation). I also have a concern regarding the competition in my field on TT. Most, if not all (at least locally), are not licensed or qualified to practice. This undercuts the professionals who not only have a reputation to protect but a legal license and legal obligation to hold. TT misrepresented the quality of checks etc. in allowing non-professionals to be listed as professionals. I will not use TT anymore (it now borders on being unethical to use according to professional guidelines). Thus, I simply want a refund of what is in my account.
Again, we want to see what I can do to help. Is there a specific situation that you're referring to? If so please feel free to send either of us a direct message with additional details or questions.
that pisses me off too. some of those leads are just curious people not even seeking to hire. we should not be charged for leads like that and Thumbtack should know that!! Its costing us money for leads that are only doing research. Thumbtack should have something to separate the 2.
I would request a refund of the $70 lead I paid for yesterday. This "client" has no intention of hiring anybody to do the HVAC work that he is requesting. He even told me he is looking around for the cheapest price. I'm not the cheapest, and that's fine. But I don't believe I should pay for this lead.