Meckell - if you clearly look at the lead you will see that Leah had three pros she contacted. I got my first notice at 12:24 and responded at 12:25.
I responded in 1 minute.
Pro A never responded
Pro B responded in 2 hours
I recieved a alert at 1:42 that Leah "closed the request" - this is IMMEDIATELY after my 2nd attempt to contact her at 1:43. Which was one hour and 20 minutes after she reached out to me asking to call me. When I went to my coversation on line it said "hired a different pro". Which was different than "closed the request". SO, how could Pro B respond in two hours? And why two different messages? "closed" "hired a different pro"
I feel pretty confident that she didn't contact Pro B either. Let alone hire Pro B. If she did - well then say so. It will clear the matter.
Asking for a phone conversation and paying that fee and not hearing from them? My money should have at least provided me with THEIR contact information. This is one of many business practices that Thumbtack currently goes by that is becoming known in the marketplace and its just truly heartbreaking.
l will of course. I have to get a print out from ATT since I deleted it. I have to go into the actual store or wait for it on my statement - it is not current at this moment. In the next day or two I will.
@jcp thanks for letting us know! I'll pass this on to our teams so they're made aware that this situation caused some confusion as the customer did hire another pro. If you can track down that message and a screenshot of the exact notification, that would be helpful. If you can't no worries, we'll still pass this feedback along.
@jcp as I mentioned in one of my past posts, if you look in the messenger between you and the customer, it indicates that the customer hired a different pro. These are not situations that we offer refunds for. I understand that it's frustrating when a customer reaches out showing interest and then you don't hear back after, however, it's not something we offer refunds for. I encourage you to read up on our refund policy to learn more on what is refundable.