@MeckellYou are missing the entire point. I’m trying to get a refund on a request that a customer obviously changed her mind about the entire Thumbtack filter process or something. This is not “feedback” it’s a effort on many levels to get a refund back. I had 18 bs leads in July. 18! 2 hires. TT profited $300 off me and I earned $85. Only because I did get two refunds. Otherwise my profit would have been about $30. I’d love to get a refund on every single one that reached out to me and then never responded. I respond in within a minute or two every time. But I know TT has their strict guidelines. But a few of these I will protest.
I’ll say it again here. Getting charged for customers that reach out just to ask “are you available” - then never respond - when our calendar directs us to them through filtering - Is the biggest form of unfair business practice I’ve ever seen. The only question a customer should click AFTER seeing our price, samples AND knowing we are available - should be “I’ve read your profile and see your price and know your are available the day of my event and I would love to hire hire you”. Otherwise, It is not filtering. Otherwise, why keep my calendar up to date or show a price? It’s simply NOT what we are paying for to be filtered. Filtered means available, price, budget, travel area ..... we are paying to be filtered.
As far as my on going request for a refund on this lead - I’ve given every detail here. And have now obtained my cell records to back it up my claim. I’ll wait a couple days and hope to hear from TT team directly.
There has to be a change in these request for refunds and the filtering process. It is NOT filtering if you allow and direct the customer to ask if we are available. That simply goes against the filtering guidelines and we Pros should not be forced to pay for those leads. We should not pay for ARE YOU AVAILABLE or WANTS A ESTIMATE. There should be no questions! Just a choice to hire.
Finally, a customer that asks for a phone conversation and then never calls but actually closes the request ? $28 And no response?! And I don’t even get their info? If TT would actually be honest with me and tell me the truth about the actual time stamp of the 1 other pro that responded, if the customer ever contacted them and if the customer hired them - I’d have my refund by now. And for the other pro B who responded in two hours and paid for it? They should get a refund as well. Because it says the customer “hired another pro” and/or “closed the request” an hour after posting. And pro B responded two hours after the initial request. I’m asking for a refund for both of us pros that responded to this person. Because it’s the right thing. So I look forward to hearing from someone from Thumbtack with answers.
