Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 16038: Quote pricing calculations
topic id 16031: Fixed Rates vs Hourly Rates
topic id 100: Is quick reply worthy of charge?
topic id 14288: Declined "Leads" charged
topic id 578: Only Pay For Contacted Leads?
topic id 11582: Pricing
topic id 7183: I'm trying to remove a credit card remove ,from payments,system wont let me
topic id 5571: Pricing
topic id 7120: Charging practices
topic id 7090: Insanity
Highlighted
Mariam
Level 1

Requesting refunds

I need a refund. You just charged me for a flaking person who is not looking for hiring anyone. I need to talk to some Thumbtack representative not just leave message like this.
141 responses
quirk
Level 5

Re: Requesting refunds

I just went through the same thing. They bled my accounts dry and I got one measly job out of it that didnt even gross 1/4 of what I spent with them. I spoke to live chat to ask for a refund, they wouldnt even give me a dollar. They over drafted my account and couldnt even have thr decency to bring it current. Thumbtack has cost me more money that its made me and took all my business's money.

Moderator Kameron
Moderator

Re: Requesting refunds

@Mariam I'd like to take the time and share our refund page for you to take a look into if you haven't already: https://help.thumbtack.com/article/request-a-refund.

If you feel the contact fits within these lines then go ahead and shoot me a DM with the customer's name and I'll be able to take a look as soon as I can. You can also reach out to us via this page: https://help.thumbtack.com/article/how-to-contact-us.

0 Kudos
quirk
Level 5

Re: Requesting refunds

I spoke to someone yesterday about this and they would not issue any refunds.

Showmoor
Level 4

Re: Requesting refunds

A customer NEVER responded, I believe this is the same as No thanks, but you still won't give me a refund!!!! I have since deleted my cc number and won't be doing business with you unless I get a reasonable answer. This is the worst customer service I have ever seen!!! 

Moderator Meckell
Moderator

Re: Requesting refunds

@Showmoor let me look into this for you! Go ahead and send me a private message with the name of the customer and we can get started. 

0 Kudos
Djyella
Level 5

Re: Requesting refunds

I have had that happen to me  too.  Thumbtack needs to find a way to distinguish between a real lead and a bogus lead.  We should not be charged for a lead that does not respond after the intial request.  That only eats our budgets up!   Thumbtack.com will lose pros eventually if this keeps happening.   We dont want to just throw our money away!

dro
Level 6

Re: Requesting refunds

I get this all the time and will not get refunded. TT is getting like home adviser sucking the pros dry. Also i have sent a wrong request for a refund two times and have not had a reply. They will ignore you till the time passes and then they will say sorry its been to long. More money in there pocket

Jn
Level 1

Refunds

I want to know if I can get money back from jobs that were not done because they did not say the clients was not
Moderator Meckell
Moderator

Re: Refunds

Hi there @Jn I want a better idea of what it is that you're asking a refund for. Take a minute and check over our refunds page. If any of the contacts you received look like they might qualify for a refund, send me a private message with the name of the customers and I'll look into it. 

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