Another issue with refunds. I recently had a client request for my bar tendng service and after being charged and working with the customer she said she was going in another direction. When I requested the reason she said that she wanted someone to bae tend and also serve food which is not in my criteria. If you were in the bar tending busines you know that we legally cannot leave the bar. to do anything else. when I asked for a refund I ws told that the request only changed slightly. This is a major issue nit a slight change to the client original request. Has anyone else run into this situation?
Thank for your support. It just goes to show you how ununformed the person is about the duties of a bar tender. There needs to be more fexibility in there criteria.
@guymini99 thanks for reaching out about this. I looked over the messaging between you and the customer and have further clarification on why it was not refunded. We do indeed refund if the customer's job details significantly change, but that was not the case in this situation. You asked the customer why they didn't choose to go with you and they simply said that they decided to go with someone who offered a little bit more beyond what the customer was looking for. Feel free to send me a private message if you have any further questions about this!
I have exactly the same complaint. I do custom sewing and alteraations which is a highly speciallized business so I do not have a cut and dried price list because while I charge a set hourly rate for labor, I cannot estimate hou many hours will be needed w/o at least a picture or verbal description to work from. So I must respond to the customer requesting more information for which Thumbtack charges $6 to 8 but at least 80% of the time I NEVER hear back from the customer!!!!!