Here's my suggestion & one that on different threads in these forums has been suggested multiple times by me & other service pros:
The service pro should have the right of first refusal & be able to decline any request & not be automatically charged. I don't care if the date on my calendar is open, meets my preferences, travel area, etc. The way the TT disputed charge system works I would never get a refund again because of the fact the date on my calendar was open, lead met my preferences, etc. There’s no human factor allowed by TT. Mistakes are not allowed! This capitalistic approach that you folks at TT have is wrong on many levels. It’s almost like I’m being told that TT is ALWAYS right & me the service pro who, by the way, is also a TT customer is always WRONG. If I purchased an item at a big box store, on line retailer, etc. & decided that the product I purchased didn’t meet my needs do you think they would tell me “Sorry sir we can’t refund your money because our refund policy states that when you purchased that item it met your needs at the time of purchase & you walked out of the store with that item or accepted our delivery of that item. We are not able to offer you a refund”. Of course not. They would gladly refund my money. That’s what is wrong with the Promote product. There's no room for error. But if I pause Promote, I’m screwed because I won’t get any leads. Why can't TT make this a win win for all involved? The Jobs tab (if you can call it that) is an absolute joke. I haven’t had a lead respond to me via the Jobs tab in almost 5 months now.
@jcp the reason you received that was because @Meckell deleted my post & sent me a private message for violating the Community Guidelines because I wasn't being constructive which I begged to differ with her. Please don't send me the Community Guidelines link again @Meckell I am more than aware of them. It wasn't a very lengthy response to what you posted@jcp In any event if you wish to reach out to me send me a private message. Have a good day!
@jcp The conversation starter questions on Thumbtack are to me very vague to say the least. I've mentioned that in the past. A job poster shouldn't have to ask if you are available or ask for a quote. When they fill out the request they can get the answers to those questions on their own. I suggested this 9 months ago & multiple times since then on many different post discussions since that time. This in my opinion is the only conversation starter question needed “I read your profile & your reviews. I really like what I’ve read. Your reviews are awesome! I would love to speak to you further about my event/job. Please call me at (insert phone number here) or e-mail me at (insert e-mail address here). Thank you”. Not sure where that suggestion is at in the robust feedback system.
Again, I agree with your suggestion!! There should only be 1 starter question, and what you mentioned is a great idea. It will prove to the Pros that "customers" have read our profiles and reviews. As it stands now, we have no idea IF anyone reads our profiles. They are just click happy, just price shopping. Our prices are in our preferences and profiles. It should be matched up with their requests.
As for refunds, I was denied a refund on one "customer" a couple of weeks ago, but decided to email support and see if I can get that refund, along with 3 other refunds for ghosts. I'm just tired of hearing "what's your availability", "what's your estimate", and being charged before knowing who the "customer" is and what event they are hosting..
DJ Stevie 8-12-2019
I now have a physical calendar/datebook for the year 2020 just for this nightmare problem of keeping tracking of days I've blocked off for Thumbtack. Me -- "did I already block off November 20? Did I unblock December 7 since my photo shoot got moved to another day?" Something I don't really feel like adding to my daily responsibilities of running a business. And if for some reason I forget to block off a day for either a family gathering, party I'm attending for a friend or a job that I just booked I'm totally screwed and can be charged up to $30.00+ for my error for not being completely up to date on my personal AND professional schedule. I'm at home a lot working at my desk as a professional photographer but I really feel bad for the professionals that are in the car all day working or at people's home. Beyond me how they keep up with this. What would be better is if I get an inquiry for a job, I quickly look at my schedule on my Google calendar and then either accept or refuse the job based on if I'm available.
I understand your frustration, this is why I no longer recommend TT to other pro's. I know the format has changed three times since I started in like 2016 ish and the newest is bar far the most frustrating. Ive paid more so far this year then all of last year combined but not reached more clients... ugh. I would say 90% of the ppl who are :interested: in my services never reply to me. Hopefully it just changes again soon. Good luck.
I made a lot of money using Thumbtack last year. This year I've made only 1/3 of that amount and I've improved my profile by a lot since last year hoping that would help. It didn't.
I directly contribute this decrease to the new way Thumbtack is doing business.
Yes, good luck. I get lots of responses asking for a quote and then never hear from them. I've respond 3-4 times but nothing. Big waste of money and thumbtack doesn't seem to want to address this issue.