l will of course. I have to get a print out from ATT since I deleted it. I have to go into the actual store or wait for it on my statement - it is not current at this moment. In the next day or two I will.
@jcp thanks for letting us know! I'll pass this on to our teams so they're made aware that this situation caused some confusion as the customer did hire another pro. If you can track down that message and a screenshot of the exact notification, that would be helpful. If you can't no worries, we'll still pass this feedback along.
@jcp as I mentioned in one of my past posts, if you look in the messenger between you and the customer, it indicates that the customer hired a different pro. These are not situations that we offer refunds for. I understand that it's frustrating when a customer reaches out showing interest and then you don't hear back after, however, it's not something we offer refunds for. I encourage you to read up on our refund policy to learn more on what is refundable.
@Meckell - to give you an update on this refund I’ve been trying to get - Since you didn’t respond to my last question- I did some research and found out who the other Pro B was by simply finding out what Pro in my category on this request has 182 reviews. Only 1 pro. So I contacted him and he confirmed. Customer didn’t response to him either. He will be sending me the screenshots from his experience with this Leah since no one from your team will tell me. And she did not ”hire another pro” as the message in my inbox says. The customer closed the account as I said, immediately after I contacted a second time. This person obviously was playing around with the site and not serious at all! Therefore she immediately closed the request. It happens. But the team at TT should evaluate this lead fornwhat it is. All the information is there that indicated this customer was not serious or just fiddling around with the site. Look at my inbox - when was the last time anyone ever purposely “closed the request” or “hired another pro” . I don’t believe we get that notice at all anymore! Of the last 30 or more leads in my inbox, not one of them, except this Leah, has a closed or hired another pro noticed been given. So now I wonder what that means. All the people that ghosted me - they ghost everyone else? When I mark a customer hired, are the other pros getting a notice that “customer hired another pro”? If customers don’t contact or respond to anyone they reach out to on promote none of us should pay. Maintaining a positive relationship with your pros, Top Pros, will keep us happy and continuing to use the site and promote TT in the marketplace. For now, after the worst two months in five years on this site - I’m out. I’ll contact customer support on the phone with all the insights from this Leah Ross and the backup information that Pro B is sending me. Truly sad that you have all the information and can see this customer didn’t follow up with either of us - clearly showing they were just playing around with the site - and are not able to do anything about it. And allowing TT to keep the $28 from me and probably the same from Pro B. Truly disappointing and discouraging.