I found myself thinking this was going to boost my business but instead it’s just hurting it with me having to pay for a single question a client has. Usually you don’t get hired customers just want you to send them quotes so they can compare pricing and you’ll never hear back from them. And still you have to pay for a service you didn’t provide and it’s crazy charges come right away.
Hey @Boothglam Thumbtack charges for the connection and then landing the hire is up to the professional. So, while I know I can’t fix your concerns about the way Thumbtack charges professionals, I am here and I want to see how we can make this work. The biggest help in getting hired is your profile (think of it as your resume). Customers can get a feel for your quality with reviews and pictures will get their imagination rolling with what their party can look like with your photo booth. There's a Get Hired article in the Pro- Center that I think could really help you. It highlights the importance of pictures and how to get reviews from people you've worked with outside of Thumbtack.
I disagree it matters not how your profile is, even if you lower your prices I fiund many customers want something for nothing, or they are fake leads that doesn't respond once they send 1st message and what tthe pro is charged
Our profile has nothing to do with getting hired when we have different services for different situations. On top of that, now we have to get SOMETHING up fast and sent to the client just in hopes that they will see it before they get bombarded with other emails and give up looking at the rest. Our profiles are a horrible way to give a client a quote when we don't know exactly what they want or how to respond. They can look at our profile anytime they want, it shouldn't be the first thing we have to send because each client needs a different response. The quote templates you had were perfect, because then we can just pick the ones we have done already.
Hi @AAW I know that it can be frustrating to feel like you have to rush to send a quote to a customer. That's why we have Instant Match. It makes it easy and convenient to send out your information, literally instantly. I see that's it's available for two of your categories. Have you considered trying it out? Do you have any questions about it? This video is full of info that might be helpful, check it out: https://help.thumbtack.com/article/turn-on-instant-match. Of course, I'm always here if you have any questions.
Yes i have tried it and i don't like it. It will just send a basic quote not know details and if im busy and can't do any more jobs at the moment it still sends them. Then i have to keep turning it off and on always. As stated with a lot of pros on here, we can't personalize a basic template quote for everyone, it doesn't work for most of us.