@Meckell, I'm sure it took some time to come up with these changes but during that time Thumbtack wasn't putting small businesses out of business. I read over and over about pros who haven't gotten hired since the changes took effect or who have gotten hired but the accumulated total of all the charges for all their contacts add up to more than they made on the one hire. Small businesses cannot wait for months while your teams straighten out this mess! Why not revert to the old system WHILE you work on coming up with a better way? If this continues, Thumbtack will have lost so many pros that they might not recover the status TT used to hold. The unhappy pros will tell everyone they know and not just the ones they know in the same business, but every single small business owner they know. I've started seeing very negative things about Thumbtack on other forums for small business owners. People are NOT saying nice things about Thumbtack and are telling other business owner to stay away, far, far away. I know some of the other moderators have told us that you really don't care about your negative reviews or about things like Facebook pages set up specifically to warn away other business owners, but seriously...how long can you sustain a business that has lost it's reputation and it's best assets? It is going to be an uphill battle for Thumbtack to regain the reputation it once had among small business owners. I just came from a wedding in the metro Atlanta area where I overheard the photographer, DJ and videographer, who were all hired on Thumbtack many months ago, saying they had either already cloded their Thumbtack accounts or were planning to very soon. The photographer hadn't been hired in 3 months in spite of over 100 5 star reviews. I didn't take part in this conversation, I just listened to all this sadly, knowing they were all telling the same thing to vendors at every wedding they are doing during this very busy wedding season in Atlanta. Negative word of mouth has killed many, many businesses...just saying. I have decided not say negative things about Thumbtack and give them a chance to fix this mess but my business also can't last forever with these high prices and low hire rate.
I believe you guys are really going to make this work and will fix it, i really do, but i think this has been such a bad taste left in the mouths of a LOT of pros, you should give some free credits or whatever it is that will be offered when its fixed, the help with the burden we have had to deal with for a long time, and spent hundreds if not thousands of dollars up until the problem is fixed. You will gain much more that way because no matter what, we will still feel the sting of what is happening with these prices right now. If you take a hit like we have had to do, you will earn much more respect than just 'fixing it'. You will win either way, we have already lost...
@Jordan @Meckell, you do realize that no one believes this any longer, right? I was told by an agent on the phone that I need to learn how to work with the new system because it is what Thumbtack has decided will be the way of the future. No changes are in the works and we have to accept the "New and improved" Thumbtack. She also suggested if I was as unhappy as I indicated, I should use a different platform as "there are many others out there."
@PattyB6 Yes, the overall vision isn't changing and Instant Match isn't going away. What we're making changes to specifically is price transparency, and yes, it's in the works. I recommend checking out Marco's video that explains what the vision is, you can see it here: https://community.thumbtack.com/t5/Community-news/A-message-from-Marco/m-p/2322#M17.
Okay, so you say I'm right, then turn around and use the same excuse Jordan used. Really?
And we don't want price transparency. We want the system of pricing to change. Preferrably to something reasonable.