@ScottArcangel this scenario is one I've heard from a few different pros recently. I think one great suggestion that I've heard about this, and you slightly mentioned it yourself, is possibly adding the customers budget to the options in your targeting preferences. In that case, the customer that reached out to you with a much lower budget would not be an exact match. Do you feel like that could be a fair solution?
@Meckell (we've talked about this scenario many times)
Here is what I got from the pro -
"Hi Scott I'm looking for someone who can donate their time to this event because we are sending all profits and proceeds 2 Military working dogs and their handlers overseas and we are nonprofit organization called the Knights of Columbus If you were to play the event I would need the person there by 10 to 12 we do have a power outlet on the common I just have to talk to the chief on where it is What does b event that would interest you we can offer a free t-shirt and food and maybe the gas money and if not I can pay the gas money out of pocket"
I was denied a refund.
This person wants me to play for free.
I feel taken advantage of by the customer and by Thumbtack.
I do sincerely appreciate your response Meckell.
I already asked for a refund and was denied - because Thumbtack believes this meets their criteria for a valuable lead.
The problem is in Thumbtack's system that believes that leads from nonresponsive clients, or clients who want you to volunteer services or provide discounts to the point where it becomes unprofitable, are quality leads that Pros should continue to pay for.
The best way to address it would be to fix a system that doesn't protect Pros from people looking to take advantage of us.
Well, as it turns out, I was NOW given a refund after pointing out that the customer blatantly told me he wanted me to "volunteer."
This is what I said from the beginning though - so it bothers me that Thumbtack wouldn't take it's Pros word over a customer.
The email states -
Of course it's from the email@example.com address - so I'm hoping you can help me.
How can I follow up on exactly what action Thumbtack took, when it said they took action to remove this behavior from our site?
I would love to know exactly what that means. It reads as if they have made some policy change - and I'm hoping that is the case. It's what I've been asking for. It would be a sign of Thumbtack trying to protect its Pros.
@ScottArcangel I'm happy you got a refund for this. I initially asked for the customer's name because it did sound like something that would be within our refund policy, and if it was, I would be able to give you that refund.
I'm happy to get your more clarification on this situation but do need the first name of the customer so I can look into it. Can you send that to me in a DM?