I would be curious. And I think Thumbtack could learn a lot from having their Pros rate the Thumbtack lead generation services. Just as reviews tell the Pro & the community of the experience and the quality of the service they received from doing business with the Pro. I would like to see how many 5 star reviews Thumbtack would received from the Pros that have been doing business with them for at least 1-2 years.
We learn by our reviews.
Good for you and a reasonable response. We have simply moved to the sidelines while TT trys to figure it out. Right now TT is price prohibitive for our type of business. Plus we are well established being a high visibility photography firm for over 20 years. We just roll with the flow. Unfortunately though we were a Top Pro with TT only two years ago before so many radical changes in their business model and price increases.
Thank you for your comments.
From your perspective, I can see why you would give it a high rating.
However, from the perspective of someone trying to launch a business, the pricing is damaging. If you use instant match, you have no idea what you're paying for them to automatically send a quote before you know anything about the job. And if you don't use instant match, you're going to lose business. I was charged over HALF of my weekly budget for one quote, only for the customer to never even respond to my message. And I make a point to reply immediately when I receive a lead. At this time, I'm slowly building my business, so I can only budget a certain amount for marketing.
I also had a customer contact me just this morning, only to try and haggle my rate (my rates are firm) and lied about not having pets (I have a cleaning business, and I charge a flat fee for homes with pets). When I refused to lower my rates, he was nasty with me. And guess what...I have to pay for that exchange.
I think the pricing should be based on BOOKED clients.
My point in this conversation is to get TT to realize to have a GOOD BUSINESS they themselves need 5 star reviews. They certainly push the concept with their pros to get reviews. We are an all 5 star business and have been since our founding (over 20 years). We always offer a satisfaction guarantee with all business. I think TT should do a self analysis on their Pro satisfaction levels and reevaluate their business model to have pros proud to be a part. Right now we do not want our clients to know we are with TT because of all the negative reviews everywhere on the web by their pros!
We do not degrade them as we want them to be a good service where we can view them as our partner. But they have to earn that position of respect. I may be wrong but I can not see their current busniess model working long term. We went from Top Pro to absolutely no business for two years. That does not seem to be a profiable businiess model.
The prices being charged for the services being provided are totally unrealistic. There is no way we could give them a 5 star review.
I hope they can put it back together soon.
B of (B&B)
@ckelley5 @bonnie_bill Thank you for your thoughts and suggestions, it's always appreciated. We're always listening and we always take feedback to heart, so please keep it coming. I'm also always more than happy to talk with you one on one about any concerns you have. Just send me a private message and we can get started!