Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.

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Pricing I have seen the price for a lead double and triple in the past year. It started out 3 credits ($10) now it’s $27.50 for the same lead and you don’t get the job or your money back. NOT FARE THUMBTACK by Kevin1211 Level 4 yesterday 3 68	3	68
Talking to the man Hello there fellow Pros. I have an appointment to talk to the man (Marco) this evening and we are going to discuss the pricing structure. IN A FEW WORDS, please let me know what your suggestions are. ... by RuffHDT Level 6 yesterday 0 2	0	2
Old format I’ve been with Thumbtack for five years. I’ve received top pro that last two sessions. Here’s my gripe: I don’t like the new system. I prefer to communicate in real time, and I miss the personal touch... by Mariposakim Level 4 Monday 3 11	3	11
I think I’m done here There’s no way for my business to succeed on Thumbtack under the current business model. The change from the older system to the new system seems like it was a massive cash grab. I hope it was worth i... by artdillafilms Level 1 Sunday 4 6	4	6
Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence One thing that bugs me about Thumbtack is the lack of replies from leads.Thumbtack's own Director of Marketing, Allyson Letteri, messaged me directly and didn't even bother to respond to my messages. ... by Themakeupconnec Level 4 Sunday 2 3	2	3
Customer "Chose you" Lately I have been getting emails from TT which say "Congratulations Client already chose you out of a list of pros. reply to seal the deal." Then I actually look at the insights and view the competi... by OTL Level 5 a week ago 12 31	12	31
Suggestion on Refund Policy @Kameron @Meckell I have a suggestion for the refund policy. The pro should be refunded if all these conditions are met:1. Lead uses the presets "Whats your availability" , "Can you give me an estima... by MidknightGenius Level 6 a week ago 1 2	1	2
Thumbtack fees I really do not understand the new payment process. Before we bought credits to bid jobs and it was a flat rate. Now I'm dropping anywhere from $4.00-$50.00 even when I don't get the bid. I have gone ... by jasono7419 Level 5 a week ago 2 19	2	19
Customer did not pay Hi I have a situation did a project and customer refuse to pay to sad but real has to take her on court. She just Ad some services after we did a painting job and Them she got crazy trying to offense ... by Cindy25 Level 5 a week ago 1 18	1	18
Leads Hi everyone, I'm new to thumbtack and have been receiving leads, however, only 2 out of 6 paid leads have turned out into jobs. Why are we paying for leads when customers choose another contractor and... by Yoseco Level 4 a week ago 0 2	0	2