Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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Using Thumbtack > Pricing, payments & refunds

Refunds

My last two charges turned out to change the job scope drastically and TT correctly refunded the charge. However, they do not credit it back to my credit card, they just give me a credit.How can I get the money refunded back to my cred... Read more
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Using Thumbtack > Pricing, payments & refunds

Lead Costs

I know this has been asked and addressed but I think its worth bringing up again. When a customer reaches out to me I get the lead price before I accept or decline. That gives me the option to decide if the lead makes sense for me to t... Read more
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Using Thumbtack > Pricing, payments & refunds

Lead pricing (again).

Just saw an 'Opportunity' to photograph Moh H.'s  birthday party.2 SERIOUS problems.1) They want 4 hours of coverage, PLUS all the digital images for under $250. I'm at the low end in my area, and that's at LEAST a $350 job.2) The lead... Read more
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Using Thumbtack > Pricing, payments & refunds

Order of Operation for the Thumbtack Process

I am brand new to the platform. I want to make sure I understand the order of things before submitting my card number and budget.Post Profile > Potential Client Finds Me > Client Posts Job > I accept/reject Opportunity > CHARGED Lead F... Read more
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Using Thumbtack > Pricing, payments & refunds

Payment

I did a job  on Friday for a client and I am still waiting on payment , she ran out to do an errand and I sent her my Venmo and Cash app information and  she still has not sent me payment . I have kept all my text messages and Thumbtac... Read more
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Using Thumbtack > Pricing, payments & refunds

Customers never even speak to me, but I still pay!

I am a photographer, and a friend of mine told me about TT. He was going to give it a try, so I figured, sure, I'll jump on also. I created my profile, and put in my CC for auto pay. Leads started popping up every few days! I thought i... Read more
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Using Thumbtack > Pricing, payments & refunds

Whats up with these leads!

I have tried to be positive and helpful to this growing platform. Im am one of the few that have defended Thumbtack as it has tried to grow and bring business. I barely complain and when I have brought up concerns, I have appreciated T... Read more
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Using Thumbtack > Pricing, payments & refunds

Pay per Hire

We see about 99% of those who post on these boards as dissatisfied with the current price structure and how leads are presented to us and not vetted nor screened for validity. It has been asserted by TT that it is an introductory servi... Read more
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Using Thumbtack > Pricing, payments & refunds

Expanding payment methods

Hi guys,Is it possible to add payment methods like Apple Pay and Google Pay to the list?
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Using Thumbtack > Pricing, payments & refunds

Raising prices but do not state what the prices are!!!!!

I rarely if ever use thumbtack now.  they woudl not have to raise their prices if they told us how  much we are charged. SO i no longer submit quotes.  I plan on just deleting them at this point.  I want to know what i am buying and th... Read more
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