Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 14288: Declined "Leads" charged
topic id 100: Is quick reply worthy of charge?
topic id 578: Only Pay For Contacted Leads?
topic id 11582: Pricing
topic id 7183: I'm trying to remove a credit card remove ,from payments,system wont let me
topic id 5571: Pricing
topic id 7120: Charging practices
topic id 7090: Insanity
topic id 6931: TV commercial
topic id 5713: Quote pricing / how much will I pay per quote?
Mariam

Requesting refunds

I need a refund. You just charged me for a flaking person who is not looking for hiring anyone. I need to talk to some Thumbtack representative not just leave message like this.
by Mariam Level 1 4 hours ago
10 124
10
124
Luiz

Declined "Leads" charged

Since yesterday I've been charged for "leads" that I've declined. This is an absorb!!!! Almost $200 charged in my bank account for "leads" that not even fit into my schedule and that I declined right ...
by Luiz Level 5 4 hours ago
2 10
2
10
WOfficiant

Why we do not received from Thumbtack a client telephone number?

By not receiving from Thumbtack clients telephone numbers, it won't allow us to follow up with a text message. Today not too many people look for an email. They answer faster a text message!!! We loos...
by WOfficiant Level 5 6 hours ago
2 15
2
15
Dtexasman

Fees

Hi EveryoneI don’t mind paying for leads, but this new system does not let me know how much a potential conversion will cost me until after my card is charged. We aren’t stupid. This has to stop as ma...
by Dtexasman Level 5 yesterday
61 213
61
213
LydiaH

Pricing Q&A wrap-up

Hey pros! Thanks so much for the great feedback in our pricing Q&A with Vinamrata this week. We got tons of great feedback: 1,800 posts from over 1,400 of you, and Vinamrata’s team is hard at work add...
by Community Manager LydiaH Community Manager yesterday
9 507
9
507
CopperCreekCuts

Refund of balance in light of unilateral contract change?

Will folks who have money in their Thumbtack balance have a special exception to have those monies refunded to them if they do not want to accept Thumbtack's new 'contract'?Essentially the fact that y...
by CopperCreekCuts Level 4 yesterday
4 6
4
6
Dogproservices

Chasing ghost customers

In todays competative market, this app has brought me about a dozen hires. However, it does NOT compare to the money Ive spent on “ inquisitive “ online customers. Those that respond to quotes saying ...
by Dogproservices Level 5 yesterday
9 12
9
12
djsteve4912

shutting down business

due to recent health issues, I am forced to shut down. Thank you for your years of service.
by djsteve4912 Level 4 yesterday
0 1
0
1
partyfinesse

Is quick reply worthy of charge?

Is it worthy of to charge a pro when a client uses a quick reply or conversation starter considering it is not a true converstation? Fee should apply when they "pen to paper" (e.g. customer types in t...
by partyfinesse Level 5 yesterday
30 94
30
94
MoMann

Only Pay For Contacted Leads?

Last week I submitted two quotes. One quote was answered within seconds after I submitted it. My enter key wasn't fully released before I received a reply.  The reply seems like an auto-reply in the f...
by MoMann Level 5 Tuesday
4 4
4
4
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