Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 10
topic id 22503: Leads
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 18721: Old format
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 7183: I'm trying to remove a credit card remove ,from payments,system wont let me
ReeseTee

Eliminating Ghosting:

Please forward to your overlords:Make the Job Poster give a $1.00 deposit to participate in the Thumbtack system.Once they indicate they have hired a Pro; the JP gets their dollar back.If zero Pro's r...
by ReeseTee Level 7 yesterday
6 13
6
13
DNGVideo

Refund Policies Are Too Vague

 It appears that the policies are not very well written and are not keeping up with the growing complexity of the system.For example: The customer’s first contact is a “no thanks.”We don’t charge when...
by DNGVideo Level 6 yesterday
1 0
1
0
Gabriel111

Leads

Hello TT , I don’t wang to talk about ridiculous fee you are taking from us or about leads you send me where nobody answer but you took the money , i want to now how much money i have to pay to you to...
by Gabriel111 Level 6 yesterday
5 40
5
40
MLCC

Pricing and Lead Process

I offered this feedback today when I declined a lead. I thought I'd share."The lead prices for this level of conversation is way too high.I'm thinking this process for communicating with leads and hav...
by MLCC Level 6 yesterday
6 37
6
37
jcp

Pricing

I have several catagories I promote - under my video production services I can not list any sort of price range.  So people contacting me that dont know my price range - may or may not be a "match" fo...
by jcp Level 9 yesterday
0 17
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1111111111111

The purpose of promotion and set your budget in advance

If I set my rate in advance can't stop the people like this. What is the purpose of the budget setting and promotion?
by 1111111111111 Level 6 2 weeks ago
4 43
4
43
TinaChristian

Requesting refunds

Hi,I am having an issue with TT refunding my account on potential clients that ghost me. I respond several times to an inquiry, but they never respond.  I talked to Eunice on Chat about this and she r...
by TinaChristian Level 4 Monday
4 30
4
30
thediscountdj

Got Charged for a FAKE LEAD

The irony is Thumbtack encourages FAST RESPONSES for professionals, which I did..However the response back from this bogus lead came back a week later which is unlikely legitimate. The phone number th...
by thediscountdj Level 5 Monday
2 5
2
5
SharonM7

Do customers know we're charged when they contact us?

Hey thumbtack,Please have a message that pops up that says something like: Pro will be charged when you contact them.I'm sorry if this cuts down on your profit, but it's also not fair that the majorit...
by SharonM7 Level 6 Thursday
10 5
10
5
IntimatelyYours

Paying twice for the same lead

I've noticed a few customers are requesting quotes more than once.  I sent them a quote the first time, and didn't hear from them.  Then they request another quote, and I hesitate to respond a second ...
by IntimatelyYours Level 4 a week ago
0 3
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3
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