Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.

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Payments Is anyone else getting charged without actually getting hired? How is this fair? We should get a refund. by Truone830 Level 5 3 hours ago 0 4	0	4
$28 for one house cleaning lead???? I'm new here so learning the ropes. I for sure never would have signed up if I knew I would be charged $28 for 1 lead????? And no guarantee of getting hired? I'm very confused!! by botanicole Level 1 3 hours ago 0 1	0	1
Unreasonable charges for leads Please have a manager contact me, because you are missing the point of my complaints, your email below is mis-leading and your pricing structure on certain leads is not equitable and unreasonable. Fi... by FrankO Level 1 3 hours ago 2 1	2	1
Lead Costs I know this has been asked and addressed but I think its worth bringing up again. When a customer reaches out to me I get the lead price before I accept or decline. That gives me the option to decide ... by ExcaliburSH Level 6 yesterday 5 4	5	4
Paymentl I was charged for a job...that I didnt even get by Gilliamashley88 Level 1 Friday 0 9	0	9
When lead says they can't afford to pay ANY amount Wondering what the thoughts of both TT and Pros are when you have a phone call with a lead that you received in Thumbtack and they say that they have no money and can't afford to pay you any amount at... by MR Level 10 Thursday 0 4	0	4
Lead pricing system Hello..I've been with TT since 15' and just recently started becoming active within the Community, so bare with me if this idea has been proposed before. If you're an TT Pro and you think this would w... by Bryan1 Level 5 2 weeks ago 1 0	1	0
Customer Notification Is TT planning on notifying their customers that TT Pros are paying TT for leads when they contact us for anything? I believe an pop up box notification to the customer informing them of how much an ... by Bryan1 Level 5 2 weeks ago 4 0	4	0
Leads that are too far away. I get charged for leads that customers feel I am too far away. Since I live in a large city, people will not travel across town to work with me. I would like to be able to post what zip codes most likely to come to me. I waste a lot of money with students saying ... by Musicladie4 Level 4 2 weeks ago 0 1	0	1
Ahhhh Thumbtack you can do better! I know this has been mentioned many times before but I've been disappointed lately with the leads I've been paying for. I've been a Thumbtack subscriber for years but lately I've put more effort into ... by mkaufman Level 5 3 weeks ago 9 8	9	8