Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.

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Instant Match I got charged $15 dollars on one contact when before I used to pay $5 dollars a quote. Plus, once they added 10 more quote per a request, it allowed horrible photographers to gouge prices below what w... by dback48 Level 5 3m ago 9 53	9	53
Let's talk about our pricing Hey there! I’m Vinamrata, a Product Manager responsible for what we charge you for contacts on Thumbtack. Our goal at Thumbtack is to help customers find the right pros and hire them. We try to get yo... by vinamrata Thumbtack Employee 49m ago 29 1761	29	1761
Good news about pricing! In the few months since this Community launched, we heard a lot of pros saying that they wanted to see prices before they send quotes, since that helps them make better decisions for their business. Y... by JasonB Community Manager 2 hours ago 2 136	2	136
What rating would Pros give to Thumbtack I would be curiouos. And I think Thumbtack could learn a lot from having their Pros rate the Thumbtack lead generation services. Just as reviews tell the Pro & the community of the experience and the ... by bonnie_bill Level 4 7 hours ago 1 4	1	4
Pricing Suggestion We're seeing a lot of great suggestions on the "Let's talk about your profile" thread. If you have suggestions that pertain more to pricing rather than a profile, please send them here. by Meckell Moderator yesterday 0 182	0	182
TT charging for quotes and never getting hired I found myself thinking this was going to boost my business but instead it’s just hurting it with me having to pay for a single question a client has. Usually you don’t get hired customers just want y... by Boothglam Level 2 Friday 7 10	7	10
Technical issue I can't send bids using the app. It keeps stalling out after a pop up about setting a budget clears. by Annexxomega Level 1 Friday 0 1	0	1
Fees Hi EveryoneI don’t mind paying for leads, but this new system does not let me know how much a potential conversion will cost me until after my card is charged. We aren’t stupid. This has to stop as ma... by Dtexasman Level 5 Thursday 51 155	51	155
New pricing structure I have been with Thumbtack for some time. When I first started, the payment process was by credits. You purchased credits and could see how many credits it would cost you for each bid you selected. Th... by Sav Level 5 Thursday 39 135	39	135
Requesting refunds I need a refund. You just charged me for a flaking person who is not looking for hiring anyone. I need to talk to some Thumbtack representative not just leave message like this. by Mariam Level 1 Tuesday 2 22	2	22