Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.

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Client Available Dates Inaccurate yet still Instant Matched I've been instant matched a lot lately with customers putting the wrong dates for their events or photoshoots. What happens is I go through and block off my availability calendar religiously so I'm no... by leahgoetzel Level 5 2 hours ago 1 0	1	0
Payment options This is more of a courtesy for other Pro's. If it was announced, I definitely missed it. And the feedback I'm getting in the private Facebook group... so did some other Pro's.So.... Thumbtack has in... by ReeseTee Level 8 Monday 2 0	2	0
Unfair and discriminatory. Understanding why so many Pro's are angry:The selective offering of a 50% discount for advance purchase of credit dollars is unfair and discriminatory.The amount is not always the same. Some Pro's get... by ReeseTee Level 8 Saturday 8 2	8	2
Thoughts on Thumbtack as a music teacher Thumbtack has been a huge help to me and I would not be able to be running my own home music studio without it! Just wanted to share some thoughts on the system and what's not really working for me as... by loraleew Level 4 Friday 1 0	1	0
Lead Costs I know this has been asked and addressed but I think its worth bringing up again. When a customer reaches out to me I get the lead price before I accept or decline. That gives me the option to decide ... by ExcaliburSH Level 6 2 weeks ago 12 35	12	35
Leads that choose to hire then never respond. After getting a lead, the client accepted my bid and said he would contact me. He never followed through and Thumbtack took the money for that lead, while nothing materialized into a job for me. ... by Amybrown Level 4 2 weeks ago 7 11	7	11
Paying for a lead after a customer has requested my availability I may be missing something here but didn't we use to only pay for a lead if the customer responds? Now...or maybe it's always been, I'm paying for a lead just because the customer has read it or so I'... by BVDBILL Level 5 2 weeks ago 2 4	2	4
Unread notification refund process I see that you are now refunding for projects when a customer doesn’t look at the message within 48 hours. How will we know once the customer has read the messages. Is it possible to have a notificati... by BestRated501 Level 4 2 weeks ago 1 29	1	29
Lead Cost increase in DJ category? Out of curiosity, I went to check Opportunities Tab since I haven't had any kind of lead come in for almost 3 weeks now. And what to my wondering eyes did appear when I opened the lead cost, $51 for t... by DJStevie Level 12 3 weeks ago 1 4	1	4
Does Thumbtack Care? I am not trying to be funny, but I don't understand why Thumbtack would want to take from entrepreneurs trying to make money by charging for leads. I feel the best solution is to take 5-10% from each ... by Sashadr817 Level 5 3 weeks ago 1 0	1	0