Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.

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Hefty charge for a dead-lead I'm a home-stager. First of all I get 'leads' from 2-3+ hours drive away, which I won't travel more than 1 hour. Also I get 'leads' for clients who want me to construct (for instance) a gazebo. I'm... by pattyouellet Level 4 an hour ago 1 5	1	5
New pricing structure I don’t mind to pay for every time I get hired but it is extremely frustrating and expensive to continue to pay for customers saying “what’s next” or “what’s your availability” things of that nature, ... by Keelie22 Level 4 yesterday 8 51	8	51
The future decline of Thumbtack due to "instant match" and now "promote" I've used Thumbtack since 2015. I was very happy. But ever since Thumbtack made the unnecessary changes known first as "INSTANT MATCH" and now "PROMOTE." I have been extremely disappointed. I'm sure ... by lisasshields Level 5 yesterday 3 4	3	4
Leads Hello TT , I don’t wang to talk about ridiculous fee you are taking from us or about leads you send me where nobody answer but you took the money , i want to now how much money i have to pay to you to... by Gabriel111 Level 6 Monday 3 29	3	29
How many Pros is too many I just responded to a promoted job - when I looked at the insights, I see that the lead also asked 11 other pros for a response. I know TT is all about choices for the leads, but that is utterly ridic... by MR Level 10 Monday 7 11	7	11
How to get I refund on a charge for a Promote lead that didn't match my settings? I got charged for a Promote lead that didn't match my settings. The client wanted a 3 hour video. I don't do videos of that length. On this particular profile, under "Which of the following video ru... by StoriesUpSTL Level 7 2 weeks ago 0 1	0	1
Hourly costs? Is there a way for me to set my pricing as a "Flat Fee" instead of filling out hourly rates as Thumbtack wants me to? I charge per event, not hourly, and I'm trying to reset the pricing, but unable to... by DJStevie Level 9 2 weeks ago 2 5	2	5
Charging me for customers not TT provided Twice now a current CUSTOMER of mine, has referred me, but somehow accidentally the new customer contacted me through thumbtack. In the “Message” ...the customer CLEARLY writes who referred me ( A cur... by Batkitty5961 Level 5 2 weeks ago 0 1	0	1
Company shutting down To whom it my concernI am shutting my company down Louie & Sons Excavating effected Immediately. Thank you Louis Warner jr. by warnersonny Level 4 2 weeks ago 0 4	0	4
Customer did not pay Hi I have a situation did a project and customer refuse to pay to sad but real has to take her on court. She just Ad some services after we did a painting job and Them she got crazy trying to offense ... by Cindy25 Level 5 2 weeks ago 1 26	1	26