Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 10
topic id 23308: Hefty charge for a dead-lead
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 18721: Old format
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 7183: I'm trying to remove a credit card remove ,from payments,system wont let me
topic id 17313: Thumbtack pricing for professionals
topic id 16038: Quote pricing calculations
pattyouellet

Hefty charge for a dead-lead

I'm a home-stager.  First of all I get 'leads' from 2-3+ hours drive away, which I won't travel more than 1 hour.  Also I get 'leads' for clients who want me to construct (for instance) a gazebo.  I'm...
by pattyouellet Level 4 an hour ago
1 5
1
5
Keelie22

New pricing structure

I don’t mind to pay for every time I get hired but it is extremely frustrating and expensive to continue to pay for customers saying “what’s next” or “what’s your availability” things of that nature, ...
by Keelie22 Level 4 yesterday
8 51
8
51
lisasshields

The future decline of Thumbtack due to "instant match" and now "promote"

I've used Thumbtack since 2015. I was very happy. But ever since Thumbtack made the unnecessary changes known first as "INSTANT MATCH" and now "PROMOTE." I have been extremely disappointed.  I'm sure ...
by lisasshields Level 5 yesterday
3 4
3
4
Gabriel111

Leads

Hello TT , I don’t wang to talk about ridiculous fee you are taking from us or about leads you send me where nobody answer but you took the money , i want to now how much money i have to pay to you to...
by Gabriel111 Level 6 Monday
3 29
3
29
MR

How many Pros is too many

I just responded to a promoted job - when I looked at the insights, I see that the lead also asked 11 other pros for a response. I know TT is all about choices for the leads, but that is utterly ridic...
by MR Level 10 Monday
7 11
7
11
StoriesUpSTL

How to get I refund on a charge for a Promote lead that didn't match my settings?

I got charged for a Promote lead that didn't match my settings.  The client wanted a 3 hour video.  I don't do videos of that length. On this particular profile, under "Which of the following video ru...
by StoriesUpSTL Level 7 2 weeks ago
0 1
0
1
DJStevie

Hourly costs?

Is there a way for me to set my pricing as a "Flat Fee" instead of filling out hourly rates as Thumbtack wants me to? I charge per event, not hourly, and I'm trying to reset the pricing, but unable to...
by DJStevie Level 9 2 weeks ago
2 5
2
5
Batkitty5961

Charging me for customers not TT provided

Twice now a current CUSTOMER of mine, has referred me, but somehow accidentally the new customer contacted me through thumbtack. In the “Message” ...the customer CLEARLY writes who referred me ( A cur...
by Batkitty5961 Level 5 2 weeks ago
0 1
0
1
warnersonny

Company shutting down

To whom it my concernI am shutting my company down Louie & Sons Excavating effected Immediately. Thank you Louis Warner jr.
by warnersonny Level 4 2 weeks ago
0 4
0
4
Cindy25

Customer did not pay

Hi I have a situation did a project and customer refuse to pay to sad but real has to take her on court. She just Ad some services after we did a painting job and Them she got crazy trying to offense ...
by Cindy25 Level 5 2 weeks ago
1 26
1
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