Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.

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Pricing The new system Instant Match doesn’t work for me. Thumbtack now look like Home Advisor! I quit when I was using Home Advisor then I found thumbtack and it was amazing compared to H.A. Now they are the... by Pololescaille Level 5 yesterday 15 185	15	185
Thanks for sharing I just wanted to say thank you to everyone who has been posting in this section. Since the change I had been wondering what I was doing wrong, I used to be able to leverage my strong customer service ... by Xian Level 2 Friday 3 0	3	0
New system UPDATE If anyone wants a breakdown of the current system vs the old system I just did a quick analysis of my 2018. I'll be completely transparent and tell you what I spent in quotes and what I ear... by ajacksphotos Level 5 Friday 19 45	19	45
Fees Hi EveryoneI don’t mind paying for leads, but this new system does not let me know how much a potential conversion will cost me until after my card is charged. We aren’t stupid. This has to stop as ma... by Dtexasman Level 5 Thursday 29 53	29	53
Fee Suggestion(s) Browsing through the different topics and forums it appears many people are turned off by the new pricing. I agree - I just received a comment "how much is your fee" (it was already in the quote) - I... by magicmikecat Level 4 Wednesday 10 8	10	8
Magician Quotes I do magic shows and balloon animals - when I get a request for balloon animals, I can send a customized quote based on the event and give them specifics as to what I can provide. Sometimes I also ge... by magicmikecat Level 4 Wednesday 1 2	1	2
One example of the new "improved" system I am NOT a happy camper. Day before yesterday, I knew exactly how much it would cost me to send a quote for a service. Today, I can send the quote for free...but I have no idea what it may cost me i... by Joan Level 5 Wednesday 5 12	5	12
Posting what each quote Cost ?? Show what each quote cost before we decide if we want the job. by Marhappy777 Level 4 Tuesday 5 6	5	6
Refund Rejection I requested a refund for a customer who hit the hire button on me by accident. Never said a word to me.. I sent a quote, received no response, and out of the blue I read "Congratulations! You've been ... by dmbcpa13 Level 5 Monday 4 2	4	2
Payment Options Do they accept cash ? by Nana1123 Level 1 a week ago 0 0	0	0