Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.

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Pros are suffering As I am running into walls with Thumbtack, and I am trying to communicate some common-sensical needs, I am reaching the end of my rope. Right now, I just finished talking to an agent who basically ins... by ptlola Level 4 yesterday 3 4	3	4
Leads that choose to hire then never respond. After getting a lead, the client accepted my bid and said he would contact me. He never followed through and Thumbtack took the money for that lead, while nothing materialized into a job for me. ... by Amybrown Level 4 yesterday 4 2	4	2
Questions?? Hello, this is my first time on here, and I had a couple of questions if anybody could help me out. I recieved a new lead who had 2 different profiles pop up in my inbox. I was charged for both profil... by sweetheart7141 Level 4 Monday 0 4	0	4
Raising prices but do not state what the prices are!!!!! I rarely if ever use thumbtack now. they woudl not have to raise their prices if they told us how much we are charged. SO i no longer submit quotes. I plan on just deleting them at this point. I w... by rareuser Level 4 Thursday 4 5	4	5
Prices RAISING for the Home Organizing Industry! Got an email stating that TT will be raising its prices for the Home Organizing Category.In this email, it clearly states that it will charge based on how many rooms need to be organized.1 room is X. ... by Smithkat1981 Level 5 Thursday 2 9	2	9
Eliminating Ghosting: Please forward to your overlords:Make the Job Poster give a $1.00 deposit to participate in the Thumbtack system.Once they indicate they have hired a Pro; the JP gets their dollar back.If zero Pro's r... by ReeseTee Level 7 Wednesday 19 25	19	25
Charged? Not my service area Does anyone else have a problem with getting charged for “exact matches” because of service areas? If I don’t mark a certain city in my info...that means I don’t service that area! Why is Thumbtack co... by JL3 Level 4 Wednesday 2 3	2	3
Refunds for targeted leads. Last week and this week I blocked off days on my Thumbtack calendar because I have a project to finish and I will be traveling. However, Thumbtack is continuing to send me targeted leads that are pre... by smishra Level 5 3 weeks ago 1 6	1	6
Refund for suspicious activity? I was corresponding with a job poster and I think he was about to hire me, but now the request is showing up as ‘expired’ with a message that says ‘this lead was suspicious so we removed it for now.’ ... by crussell821 Level 5 3 weeks ago 0 3	0	3
Undoing a Profile Report I recently reported a customer as I could not get a hold of them after completing services. I don't know if the reporting prompted them to answer back but I got a reply about remitting payment finally... by Ellie_Tabari Level 4 4 weeks ago 0 1	0	1