Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.

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Outragous cost I don't know about anyone else, but I'm starting to get really angry! The cost has gotten ridiculous and now it seems as though I'm constantly getting fake leads! I have on who seems to not speak prop... by Charsie1 Level 5 30m ago 2 21	2	21
Instant Match I got charged $15 dollars on one contact when before I used to pay $5 dollars a quote. Plus, once they added 10 more quote per a request, it allowed horrible photographers to gouge prices below what w... by dback48 Level 5 50m ago 8 48	8	48
Pricing The new system Instant Match doesn’t work for me. Thumbtack now look like Home Advisor! I quit when I was using Home Advisor then I found thumbtack and it was amazing compared to H.A. Now they are the... by Pololescaille Level 5 6 hours ago 22 294	22	294
10 Days & Counting & Still No ANSWER! Since I've been complaining on this board, I received, to my surprise, 3 potential clients. I was stunned so I went along and sent them each a quote on July 22nd & 23rd. Today is the 3rd of August an... by Av8tress Level 6 yesterday 2 5	2	5
My Open Letter To Thumbtack Doubt this will go anywhere, but felt the need to post it. Dear Thumbtack, As a pro on your platform for over a year now, my company had a great experience until recently. When I first stumbled upon y... by FestiveLights Level 5 yesterday 9 5	9	5
Charged for no reason I just got charged by thumbtack when I haven't gotten contacted by anyone new. Does anyone know what that's about? And who can I contact to get that fixed? thanks- by GinaP Level 4 yesterday 0 1	0	1
Fake Leads? I'm beginning to think some of these "leads" aren't real people but just manufactured by Thumbtack to get Pros to quote. My last quote was to a woman named Heather Almaguer, looking for a family portr... by studio656west Level 7 yesterday 9 43	9	43
Got MSG asking what next. Called Customer used someone else? Why am I billed? I checked my inbox, the customers phone was listed...I called him and he stated he went with someone else? I think I was charged by Thumbtack, can this be resolved? by CiscoLv21 Level 4 yesterday 0 1	0	1
Refund I got a “response” from a customer that said “Would love to, but $1,000 seems a bit too much for me unfortunately.” This is a rejection of my quote. Thumbtack will not refund me the money. This is, in... by dmbcpa13 Level 5 Saturday 1 2	1	2
Is Instant Match ON? Or is it Paused? On? ~~ Or Paused?Is it ON? Or is it Paused? by HansenJC Level 6 Friday 0 2	0	2