Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 10
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 18721: Old format
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 7183: I'm trying to remove a credit card remove ,from payments,system wont let me
KenBunch

Let's talk about our pricing

Specifically for tile installers. Preferably, with 5 years or greater in experience. Also 5 plus years with Thumbtack. Let's talk about how we are pricing these jobs.
by KenBunch Level 4 12-10-2018
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seriouslyselfie

Quote Follow Ups

Hi,I understand we are charged when we are contacted by the customer after we sent a quote. If I were to send follow up messages, do I still get charged even if the customer never responds?
by seriouslyselfie Level 4 12-10-2018
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JasonB

Good news about pricing!

In the few months since this Community launched, we heard a lot of pros saying that they wanted to see prices before they send quotes, since that helps them make better decisions for their business. Y...
by Community Manager JasonB Community Manager 12-05-2018
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Joan

One example of the new "improved" system

I am NOT a happy camper.   Day before yesterday, I knew exactly how much it would cost me to send a quote for a service. Today, I can send the quote for free...but I have no idea what it may cost me i...
by Joan Level 6 11-30-2018
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Brinksindahouse

Is anyone having major issues with this new system?

I am having a much harder time getting jobs than before, and I am getting charged aprroximately three times as much.   I got charged $18 for someone to tell me they couldn't afford to do it.    I can'...
by Brinksindahouse Level 5 11-29-2018
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JSGDS

Complaints....LET BE HONEST!!!

Hello every one!!I'm sure we all have one thing in common: we are trying to grow a business into a success so we can get a bite of that American dream.  If your like me you're giving your business the...
by JSGDS Level 7 11-27-2018
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DawnNicole

New pricing system - makeup artist

The new pricing system thumbtack has implemented doesn’t work for me. In fact... it’s awful!! I’m a makeup artist and Have been a member of thumbtack for over 5 years. When we were on a “credit” based...
by DawnNicole Level 5 11-26-2018
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bonnie_bill

What rating would Pros give to Thumbtack

I would be curious. And I think Thumbtack could learn a lot from having their Pros rate the Thumbtack lead generation services. Just as reviews tell the Pro & the community of the experience and the q...
by bonnie_bill Level 8 11-24-2018
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JasonB

When you pay

As you know, we now charge you only when a customer contacts you about a job, and not every time you submit a quote.  Check out the video below. What do you think?    
by Community Manager JasonB Community Manager 11-16-2018
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fitcap

Customer Value/Interest=CUSTOMER COST???

you said:"The cost for a contact is based on customer's interest, the more valuable the request is, the more it costs."THERE IS NO WAY TO KNOW EXTENT OF A CUSTOMERS INTEREST OR VALUE FROM A FORM THEY ...
by fitcap Level 7 11-12-2018
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