Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 10
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 18721: Old format
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 7183: I'm trying to remove a credit card remove ,from payments,system wont let me
Headliner_Press

Help with Error "Price cannot be applied to this type of request" etc.

 I am getting a frustrating error that pops up on my phone when I try to quote. It says in a red bar "Price cannot be applied to this type of request" and it basically changes my template from the "N/...
by Headliner_Press Level 1 11-05-2018
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PastorHoward

"No need to quote – just reply!"

Today, I received Two (only two) requests. One was for a wedding schedulled for June 29.  "When Date: Fri Jun 29 2018 Time: 6:00 PM Length: 2 hours" - Today is July 20, 2018. It appears that she viewe...
by PastorHoward Level 6 11-03-2018
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vinamrata

Let's talk about our pricing

Hey there! I’m Vinamrata, a Product Manager responsible for what we charge you for contacts on Thumbtack. Our goal at Thumbtack is to help customers find the right pros and hire them. We try to get yo...
by Thumbtack Employee vinamrata Thumbtack Employee 10-31-2018
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DefiningImagery

TT has no clue on real world professional pricing and procedures!!!

I just got an email from TT and can't even find the thread it was from. TT has no clue of real world pricing! Here's a quote directly from your link in your post that shows photography pricing:Two-hou...
by DefiningImagery Level 9 10-27-2018
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ElevatedIdeals

Customer view

From the customer view, under the “Request availability” tab there is a caption that reads “it’s free with no obligation to hire” .Is there a way we could adjust the verbiage ?This way the customer un...
by ElevatedIdeals Level 4 10-26-2018
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shamieya

Milestone payments

Does Thumbtack support milestone payments where the customer pays portions of the full amount due?
by shamieya Level 5 10-26-2018
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Ttszabo

Dispute not available on website

After all the discussion on pricing, we are told we have the option to dispute.  Problem is the link send doesn’t work!  Also internal links don’t work.  How do we put in for a dispute?
by Ttszabo Level 5 10-26-2018
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bonnie_bill

Let's talk about the Pro's profitability using the Thumbtack Lead Generaton System

After reading all the threads on this Community Forum, I would be very interested in hearing if there are Pros that have found a way to make the new Thumbtack System work profitably for them?  Everyth...
by bonnie_bill Level 8 10-25-2018
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rls03820

cancelling quotes

is it possible to cancelle a quote before it is viewed, if the customer has not viewed my quote but has viewed others.... im having a hard time competing with instant matches, 4+ instants and mine alw...
by rls03820 Level 4 10-25-2018
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Boothglam

TT charging for quotes and never getting hired

I found myself thinking this was going to boost my business but instead it’s just hurting it with me having to pay for a single question a client has. Usually you don’t get hired customers just want y...
by Boothglam Level 4 10-22-2018
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