Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 10
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 18721: Old format
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 7183: I'm trying to remove a credit card remove ,from payments,system wont let me
topic id 100: Is quick reply worthy of charge?
tennhillbilly

Setting budget glitch

Every time for the past week I got to set my budget I receive a " check your Internet connection and try again". While this is going on in the center of my screen at the bottom in a black banner it sa...
by tennhillbilly Level 4 08-11-2018
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aylads

Thumbtack Automatic Quotes and high cost

I have been with Thumbtack for 4 years and am seriously considering leaving. I loved the ability to offer personalized quotes so people got an idea about my business and what I offered. I could also s...
by aylads Level 6 08-08-2018
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Nana1123

Payment Options

Do they accept cash ?
by Nana1123 Level 1 08-06-2018
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None

Unhappy with thumbtack

I need a refund you charged me for leads I don’t have
by None Level 1 07-31-2018
1 2
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Av8tress

PAID IN FULL Receipt - By the Client in Our Inboxes

When Thumbtack decided on this new overhaul where we no longer pay for bids upfront, I thought I would see a PAID IN FULL from the client when they had to pay. However, I have not seen anything in my ...
by Av8tress Level 6 07-31-2018
0 4
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pbhartley

Accepting Payment Through TT

I've gone through eight pages of discussion and the FAQs and haven't seen an answer to this question, so here goes:I'm new to Thumbtack, and have completed two projects. After I marked my first projec...
by pbhartley Level 2 07-31-2018
1 1
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dmbcpa13

Refund Rejection

I requested a refund for a customer who hit the hire button on me by accident. Never said a word to me.. I sent a quote, received no response, and out of the blue I read "Congratulations! You've been ...
by dmbcpa13 Level 5 07-31-2018
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Missbhaven001

Requesting refunds

I notice on my credit card statement that you have been charging my credit card for the last month and half charges that I didn’t quote or authorize.You automatically put me in your new program that I...
by Missbhaven001 Level 4 07-30-2018
1 1
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Sam

Quotes and Payment Rules for Web Designing Project

Hi All,I am new to TT and trying to get web designing project. Whatever budget amount we set in TT, whole amount it will get deducted when we got first assignment?If I connected with customer for more...
by Sam Level 4 07-30-2018
0 1
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edwoodac

Vague answer

I know Thumbtack team is working to make improvements and one of the most expected was charge when the customer answer.I just got a first answer from a customer saying "Thanks". So I contacted Help Ce...
by edwoodac Level 5 07-30-2018
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