Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 10
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 18721: Old format
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 7183: I'm trying to remove a credit card remove ,from payments,system wont let me
topic id 100: Is quick reply worthy of charge?

The purpose of promotion and set your budget in advance

If I set my rate in advance can't stop the people like this. What is the purpose of the budget setting and promotion?
by 1111111111111 Level 5 2 weeks ago
2 11

Credit Refunds for Ghosted Clients?

Back in the old days-- before Instant Match and Promote-- Thumbtack had a policy that if a job poster did not view a pros' quote, the cost of that quote was refunded to the pro.  That pro could then u...
by Billieharasharp Level 5 2 weeks ago
1 1


Hello TT , I don’t wang to talk about ridiculous fee you are taking from us or about leads you send me where nobody answer but you took the money , i want to now how much money i have to pay to you to...
by Gabriel111 Level 6 2 weeks ago
4 30

Questionable leads

Finally got a lead in my price range!!! Yay!! Client contacted me- we wrote back and forth, spoke by phone for 40 minutes going over part details, wrote up a menu and pricing- sent. Felt much better a...
by Rjc Level 6 3 weeks ago
2 16

How to get I refund on a charge for a Promote lead that didn't match my settings?

I got charged for a Promote lead that didn't match my settings.  The client wanted a 3 hour video.  I don't do videos of that length. On this particular profile, under "Which of the following video ru...
by StoriesUpSTL Level 8 3 weeks ago
1 2

The future decline of Thumbtack due to "instant match" and now "promote"

I've used Thumbtack since 2015. I was very happy. But ever since Thumbtack made the unnecessary changes known first as "INSTANT MATCH" and now "PROMOTE." I have been extremely disappointed.  1. The li...
by lisasshields Level 5 3 weeks ago
7 11

Pricing and Lead Process

This is an email I wrote in reply to the response I gave when I declined a lead. I thought I'd share it here. The Support team member was responding to some feedback about pricing and how Thumbtack de...
by MLCC Level 6 3 weeks ago
3 1

Deck Pricing For Home Improvements

Thumbtack, I love you guys. However, your standard 75$ fee to respond to a deck inquiry is absurd. I understand a deck or exterior structure can be of a substantial profit to the company, but 75$ is a...
by Sav Level 6 4 weeks ago
3 6

Delete Account

I do not wish to continue with setting up my profile.  There does not seem to be a way out of the process!  Please cancel my account ... 
by canuck Level 1 4 weeks ago
1 7

Charging me for customers not TT provided

Twice now a current CUSTOMER of mine, has referred me, but somehow accidentally the new customer contacted me through thumbtack. In the “Message” ...the customer CLEARLY writes who referred me ( A cur...
by Batkitty5961 Level 5 a month ago
0 7
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