Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 10
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 18721: Old format
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 7183: I'm trying to remove a credit card remove ,from payments,system wont let me
MidknightGenius

Suggestion on Refund Policy

@Kameron @Meckell I have a suggestion for the refund policy. The pro should be refunded if all these conditions are met:1. Lead uses the presets "Whats your availability" ,  "Can you give me an estima...
by MidknightGenius Level 6 a month ago
2 5
2
5
Gabriel111

Leads

Hello TT , I don’t wang to talk about ridiculous fee you are taking from us or about leads you send me where nobody answer but you took the money , i want to now how much money i have to pay to you to...
by Gabriel111 Level 6 a month ago
5 40
5
40
thediscountdj

Got Charged for a FAKE LEAD

The irony is Thumbtack encourages FAST RESPONSES for professionals, which I did..However the response back from this bogus lead came back a week later which is unlikely legitimate. The phone number th...
by thediscountdj Level 5 a month ago
2 5
2
5
SharonM7

Do customers know we're charged when they contact us?

Hey thumbtack,Please have a message that pops up that says something like: Pro will be charged when you contact them.I'm sorry if this cuts down on your profit, but it's also not fair that the majorit...
by SharonM7 Level 6 06-13-2019
12 5
12
5
IntimatelyYours

Paying twice for the same lead

I've noticed a few customers are requesting quotes more than once.  I sent them a quote the first time, and didn't hear from them.  Then they request another quote, and I hesitate to respond a second ...
by IntimatelyYours Level 4 06-11-2019
0 3
0
3
GeorgeH

You wont pay for these......

How many times have we heard that we only pay for a lead if the customer responds?  That is not an accurate statement. In truth, you are charged immediately for the full price of the lead.. if the cus...
by GeorgeH Level 8 05-30-2019
10 25
10
25
Surjitj

Like to delete that account . I made big mistake

I like to delete my account as soon as possible
by Surjitj Level 4 05-29-2019
0 1
0
1
Keelie22

New pricing structure

I don’t mind to pay for every time I get hired but it is extremely frustrating and expensive to continue to pay for customers saying “what’s next” or “what’s your availability” things of that nature, ...
by Keelie22 Level 4 05-28-2019
12 65
12
65
GermanTutorRB

Expanding payment methods

Hi guys,Is it possible to add payment methods like Apple Pay and Google Pay to the list?
by GermanTutorRB Level 4 05-28-2019
0 1
0
1
afacetopaint

Scammers

If the lead is from a scammer that is just trying to get you to take a payment for yourself and for another pro who is not able to take credit card payments (I know you all have heard of this money la...
by afacetopaint Level 5 05-20-2019
0 7
0
7
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