Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 10
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
LegacyWeddings

IDEA- Integrity & Balance by Customers & Pros

Since pros pay for leads, shouldn't customers pay for inquiries, conversations, or communication with pros? This way it is a balanced and most importantly- FAIR way to allow communication to have inte...
by LegacyWeddings Level 5 3 weeks ago
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GLANE

Old leads

I got charged for a lead that was already done !!The job was done by another pro 2 days prior to me being given lead & I got charged !!I dont like this platform & this is why , how do you know if lead...
by GLANE Level 4 4 weeks ago
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Miseenplacesf

Private Chef/Catering Pricing

Hey fellow chefs!I wanted to share with you some thoughts I'm having on pricing. I realize different cities/towns have a differenty supply and demand circumstances, but in major cities like Los Angele...
by Miseenplacesf Level 5 4 weeks ago
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jandt1989

Leads

I was charged for a response from a client which on the profile she had said travel to my location. And she asked which my house or yours when she replied. Very upsetting.
by jandt1989 Level 1 4 weeks ago
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lmheim

Ways for Pros to voice concerns

My original post was deleted so I am trying again with an edited version.For Pro's who have concerns about how TT is working or who have constructive suggestions, use LinkedIn to find and message key ...
by lmheim Level 6 a month ago
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ptlola

Pros are suffering

As I am running into walls with Thumbtack, and I am trying to communicate some common-sensical needs, I am reaching the end of my rope. Right now, I just finished talking to an agent who basically ins...
by ptlola Level 5 a month ago
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lmheim

Customer mistakes in service classifications

I'm looking for help.  I am getting inquiries and paying for leads that are not what I do. The problem is twofold - first, some TT service categories are too broad - handyman for instance.  Second, cu...
by lmheim Level 6 12-17-2019
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smishra

Refunds for targeted leads.

Last week and this week I blocked off days on my Thumbtack calendar because I have a project to finish and I will be traveling.  However, Thumbtack is continuing to send me targeted leads that are pre...
by smishra Level 5 12-16-2019
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sweetheart7141

Questions??

Hello, this is my first time on here, and I had a couple of questions if anybody could help me out. I recieved a new lead who had 2 different profiles pop up in my inbox. I was charged for both profil...
by sweetheart7141 Level 4 12-09-2019
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rareuser

Raising prices but do not state what the prices are!!!!!

I rarely if ever use thumbtack now.  they woudl not have to raise their prices if they told us how  much we are charged. SO i no longer submit quotes.  I plan on just deleting them at this point.  I w...
by rareuser Level 4 2 weeks ago
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