Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 9
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?
StoriesUpSTL

Leads where the customer doesn't know their budget.

Why do leads where the customer lists "I'm not sure" under budget cost about the same as leads where the customer does know and lists their budget?I'm proposing that these "I'm not sure" leads should ...
by StoriesUpSTL Level 8 3 weeks ago
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MR

Extremely disappointed with customer service unwillingness to admit a mistake

I received and was auto-charged for several leads in my Inbox over the past few weeks that were not exact matches in that a) they were outside of the geography that I selected AND, were 30+ miles from...
by MR Level 10 3 weeks ago
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tmholbert

Does Thumbtack hide the Pro's profile once they've reached their weekly budget??

Does Thumbtack hide the Pro's profile once they've reached their weekly budget??I can;t find my profile ANYWHERE! I normally in the top 10-12 profiles but when i look myself up, I am not showing...
by tmholbert Level 5 4 weeks ago
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ScottArcangel

Continuing to lower Customer budget options without regard for Pro ROI

In today's Jobs Tab - Matthew C in Jim Thorpe PA wants to hire a 5-person wedding band for an 8 hour gig for under $300. Already ridiculous. The fee to bid on this gig is $33.05.  $300-taxes-TT fee / ...
by ScottArcangel Level 7 a month ago
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Brian218

Adding a Payout Account

It is not allowing me to add a payout account for payments received. Every time I click on "add payout account" it just keeps taking me back to the login screen and having me log in again and again. A...
by Brian218 Level 1 08-12-2019
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nora

Seeking more transparancy from Thumbtack. Payments, Messaging, Catorgory, Customer Validation needed

Does TT track the jobs submitted by customers to weed out those that are "fishing"?I ask this question because on multiple occasions I have responded to a "lead", only to never hear anything again. Bu...
by nora Level 6 08-09-2019
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Hankster

Service Pros - What Is Your Refund Policy?

Fellow service pros. Question for you. You've been hired for a job, event, etc. contract signed, deposit paid & you're paid in full prior to the job or event date. An illness or unforeseen circumstanc...
by Hankster Level 10 08-07-2019
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ReeseTee

Eliminating Ghosting:

Please forward to your overlords:Make the Job Poster give a $1.00 deposit to participate in the Thumbtack system.Once they indicate they have hired a Pro; the JP gets their dollar back.If zero Pro's r...
by ReeseTee Level 7 08-06-2019
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MidknightGenius

Suggestion on Refund Policy

@Kameron @Meckell I have a suggestion for the refund policy. The pro should be refunded if all these conditions are met:1. Lead uses the presets "Whats your availability" ,  "Can you give me an estima...
by MidknightGenius Level 6 08-05-2019
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twistedtwigsfl

We Pay just to Quote, What if they Dont choose US

Please confirm.  The inquiry made for a Wedding Flower Quote.  If I choose to send I quote I must pay FIRST???? and what if they choose to go with another florist.  I loose out of $25.00.  Seems Crazy...
by twistedtwigsfl Level 4 07-29-2019
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