Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
Filter
Filter by Region and Occupation
Filtered by Region / Occupation
Sorted by:
Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?
IntimatelyYours

Paying twice for the same lead

I've noticed a few customers are requesting quotes more than once.  I sent them a quote the first time, and didn't hear from them.  Then they request another quote, and I hesitate to respond a second ...
by IntimatelyYours Level 4 2 weeks ago
0 4
0
4
vistascleaning

The very unfair competition

I just want to express my concern about the prices of my competition. There are cleaning services offering deep cleanings of large homes in the Boston area for as low as $60 and it is impossible to co...
by vistascleaning Level 4 3 weeks ago
2 0
2
0
BVDBILL

Quoting

Please, please, please...somebody give me a legit answer to this. Why do I have to put a dollar amount in the pricing for TV MOUNTING service??? I offer FREE estimates and site surveys yet, I am force...
by BVDBILL Level 5 3 weeks ago
1 1
1
1
ChefOfAllSeason

Survey the Pros: How much more would you spend if ALL ghosted leads were refunded?

What If:ALL leads, whether they are an auto-pay "exact match" or a voluntarily accepted "partial match" are equally refundable after remaining unread for 48 hours?How much more would you spend on lead...
by ChefOfAllSeason Level 10 3 weeks ago
0 0
0
0
MR

Extremely disappointed with customer service unwillingness to admit a mistake

I received and was auto-charged for several leads in my Inbox over the past few weeks that were not exact matches in that a) they were outside of the geography that I selected AND, were 30+ miles from...
by MR Level 11 3 weeks ago
3 10
3
10
Heeru

Issues with bidding on jobs

Hi- I dont have a credit or debit card- how do I bid on jobs without that? Please advise.Thanks
by Heeru Level 4 a month ago
0 3
0
3
TravelingTender

Ever been Blackmailed by a customer?

Have any of you ever been blackmailed by a customer/client? We’re a small events business and came to Thumbtack after 7 years of being in business. Been on Thumbtack a year, and now TWICE we’ve been t...
by TravelingTender Level 4 a month ago
0 1
0
1
KrizTherapeutic

Out-calls vs in office availability

I continuously get requests for in office appointments, when my office is only open two days a week and I do out-calls the rest of the week. It's aggravating paying for these instances, and I believe ...
by KrizTherapeutic Level 1 10-18-2019
0 1
0
1
smishra

Refunds for targeted leads.

Last week and this week I blocked off days on my Thumbtack calendar because I have a project to finish and I will be traveling.  However, Thumbtack is continuing to send me targeted leads that are pre...
by smishra Level 5 10-16-2019
1 1
1
1
BestRated501

Unread notification refund process

I see that you are now refunding for projects when a customer doesn’t look at the message within 48 hours. How will we know once the customer has read the messages. Is it possible to have a notificati...
by BestRated501 Level 4 10-15-2019
1 27
1
27
Want to say something?
Ask questions, trade tips or swap stories below.

Leaderboard

Epsum factorial non deposit quid pro quo hic escorol.