Pricing, payments & refunds

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Using Thumbtack > Pricing, payments & refunds

Paying for a lead after a customer has requested my availability

I may be missing something here but didn't we use to only pay for a lead if the customer responds? Now...or maybe it's always been, I'm paying for a lead just because the customer has read it or so I'm supposed to believe that the cust... Read more
2 Kudos
4

Using Thumbtack > Pricing, payments & refunds

IDEA- Integrity & Balance by Customers & Pros

Since pros pay for leads, shouldn't customers pay for inquiries, conversations, or communication with pros? This way it is a balanced and most importantly- FAIR way to allow communication to have integrity between pros and customers.Fo... Read more
1 Kudos
0

Using Thumbtack > Pricing, payments & refunds

Customer mistakes in service classifications

I'm looking for help.  I am getting inquiries and paying for leads that are not what I do. The problem is twofold - first, some TT service categories are too broad - handyman for instance.  Second, customers don't always select the mos... Read more
0 Kudos
3

Using Thumbtack > Pricing, payments & refunds

Requesting refunds

Hi, I am having an issue with TT refunding my account on potential clients that ghost me. I respond several times to an inquiry, but they never respond.  I talked to Eunice on Chat about this and she refused to give me a refund. I cons... Read more
13 Kudos
88

Using Thumbtack > Pricing, payments & refunds

Do customers know we're charged when they contact us?

Hey thumbtack,Please have a message that pops up that says something like: Pro will be charged when you contact them.I'm sorry if this cuts down on your profit, but it's also not fair that the majority of people who contact me are go r... Read more
13 Kudos
5

Using Thumbtack > Pricing, payments & refunds

Does Thumbtack hide the Pro's profile once they've reached their weekly budget??

Does Thumbtack hide the Pro's profile once they've reached their weekly budget??I can;t find my profile ANYWHERE! I normally in the top 10-12 profiles but when i look myself up, I am not showing...
1 Kudos
2

Using Thumbtack > Pricing, payments & refunds

Make pro pricing and rates more upfront for customers

I have several catagories I promote - under my video production services I can not list any sort of price range.  So people contacting me that dont know my price range - may or may not be a "match" for me to be promoted to.  So therefo... Read more
1 Kudos
20

Using Thumbtack > Pricing, payments & refunds

Filtering out customers with certain budgets based on pro preferences

If I set my rate in advance can't stop the people like this. What is the purpose of the budget setting and promotion? *title edited by moderator on 2/12/2020 for clarity* Read more
4 Kudos
52

Using Thumbtack > Pricing, payments & refunds

Dead End Leads

I'm another TT Pro who is less than enamored with the way TT has been going over the last 12 months.  The biggest issue I have with TT is the ubiquitous "When are you available?" message from potential clients. TT deems this to be a LE... Read more
8 Kudos
72

Using Thumbtack > Pricing, payments & refunds

Customer inquired about a portrait photographer but ended up needing an event photographer.

I am a portrait photographer.   I responded to a job for someone who listed they were looking for a PORTRAIT photographer and said it was for a childs birthday.   Turns out they were looking for someone to photograph the event.  Totall... Read more
0 Kudos
3

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