Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 10
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 18721: Old format
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 7183: I'm trying to remove a credit card remove ,from payments,system wont let me
topic id 100: Is quick reply worthy of charge?
MR

How many Pros is too many

I just responded to a promoted job - when I looked at the insights, I see that the lead also asked 11 other pros for a response. I know TT is all about choices for the leads, but that is utterly ridic...
by MR Level 10 04-22-2019
8 11
8
11
DJStevie

Hourly costs?

Is there a way for me to set my pricing as a "Flat Fee" instead of filling out hourly rates as Thumbtack wants me to? I charge per event, not hourly, and I'm trying to reset the pricing, but unable to...
by DJStevie Level 11 04-12-2019
2 5
2
5
warnersonny

Company shutting down

To whom it my concernI am shutting my company down Louie & Sons Excavating effected Immediately. Thank you Louis Warner jr.
by warnersonny Level 4 04-10-2019
0 4
0
4
Cindy25

Customer did not pay

Hi I have a situation did a project and customer refuse to pay to sad but real has to take her on court. She just Ad some services after we did a painting job and Them she got crazy trying to offense ...
by Cindy25 Level 5 04-09-2019
1 26
1
26
Hammerhead

Lead pricing

As the saying goes, "Once bitten - Twice shy", I've been avoiding contact with potential clients because Thumbtack does not provide the cost of the lead prior to contact.This seems rather sneaky and u...
by Hammerhead Level 6 04-07-2019
7 98
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Penn-The-Moment

Refund after no response through Promotion

Hello Everyone! I would love to see if we can go back to the policy of immediate refund after no response.  There used to be a Thumbtack Policy if the client didn't see the quote or respond in a certa...
by Penn-The-Moment Level 5 04-05-2019
5 11
5
11
BM

How can my partner share the limelight?

My partner and I have decided she should be able to get some attention too. How can I let my partner be the face of the company on Thumbtack for a while? Our ownership is complicated with percentages....
by BM Level 4 04-05-2019
0 1
0
1
MR

Why do you stay with Thumbtack?

After reading the overwhelmingly high percentage of posts on these boards that are begging for change in the system, identifying major issues and expressing degrading thumbtack client satisfaction, I ...
by MR Level 10 04-04-2019
1 5
1
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MarioRamirez

30 Day refund Policy

So thumbtack has a 30 day refund policy on fees. I was backtracking some " LEADS " as many suspect things have been happing and I see its a pattern I never saw before.But because of this 30-day policy...
by MarioRamirez Level 6 04-03-2019
1 1
1
1
darryl60

False Leads & Outrageous Cost

I want to start a class action law suit agains't thumbtack for their unfair billing practices.I've tried calling them to no avail. Then they want me to give quotes for jobs and charged me when i said ...
by darryl60 Level 4 03-31-2019
1 2
1
2
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