Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 9
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?
jcp

Pricing

I have several catagories I promote - under my video production services I can not list any sort of price range.  So people contacting me that dont know my price range - may or may not be a "match" fo...
by jcp Level 9 07-17-2019
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1
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Cedric

Payments For Leads

Can I Use My Chime Cards For A Credit Card Or Do I Gotta Use A Bank Card.
by Cedric Level 1 07-15-2019
0 1
0
1
toucodirect

Why are some leads refunded and other not? Among other bugs...

I've tried talking to customer service and I've tried talking to my so called Pro Success Specialist and no one can explain why some targeted leads are refunded while others are not. My profile still ...
by toucodirect Level 1 07-08-2019
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ProDryCincy

Oberservations on Charge Catergories

Just wanted to send some observations from things I have seen on the site and just my ideas for improvement. 1.  I think the Check Availability button is confusing for the prospective lead.  If you lo...
by ProDryCincy Level 4 07-08-2019
2 3
2
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ChefOfAllSeason

Pay per Hire

We see about 99% of those who post on these boards as dissatisfied with the current price structure and how leads are presented to us and not vetted nor screened for validity. It has been asserted by ...
by ChefOfAllSeason Level 9 06-29-2019
0 2
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1111111111111

The purpose of promotion and set your budget in advance

If I set my rate in advance can't stop the people like this. What is the purpose of the budget setting and promotion?
by 1111111111111 Level 6 06-28-2019
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Gabriel111

Leads

Hello TT , I don’t wang to talk about ridiculous fee you are taking from us or about leads you send me where nobody answer but you took the money , i want to now how much money i have to pay to you to...
by Gabriel111 Level 6 06-18-2019
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5
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SharonM7

Do customers know we're charged when they contact us?

Hey thumbtack,Please have a message that pops up that says something like: Pro will be charged when you contact them.I'm sorry if this cuts down on your profit, but it's also not fair that the majorit...
by SharonM7 Level 6 06-13-2019
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IntimatelyYours

Paying twice for the same lead

I've noticed a few customers are requesting quotes more than once.  I sent them a quote the first time, and didn't hear from them.  Then they request another quote, and I hesitate to respond a second ...
by IntimatelyYours Level 4 06-11-2019
0 3
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3
GeorgeH

You wont pay for these......

How many times have we heard that we only pay for a lead if the customer responds?  That is not an accurate statement. In truth, you are charged immediately for the full price of the lead.. if the cus...
by GeorgeH Level 8 05-30-2019
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