Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 10
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 18721: Old format
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 7183: I'm trying to remove a credit card remove ,from payments,system wont let me
Keelie22

New pricing structure

I don’t mind to pay for every time I get hired but it is extremely frustrating and expensive to continue to pay for customers saying “what’s next” or “what’s your availability” things of that nature, ...
by Keelie22 Level 4 05-28-2019
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GermanTutorRB

Expanding payment methods

Hi guys,Is it possible to add payment methods like Apple Pay and Google Pay to the list?
by GermanTutorRB Level 4 05-28-2019
0 1
0
1
afacetopaint

Scammers

If the lead is from a scammer that is just trying to get you to take a payment for yourself and for another pro who is not able to take credit card payments (I know you all have heard of this money la...
by afacetopaint Level 5 05-20-2019
0 7
0
7
DJStevie

Credit Card Privacy Policy

I just received an email from one of my credit card companies to review an update policy and agree with it.This leads me to ask, does Thumbtack have a Credit Card Privacy Policy for us to review and a...
by DJStevie Level 11 05-13-2019
0 9
0
9
Billieharasharp

Credit Refunds for Ghosted Clients?

Back in the old days-- before Instant Match and Promote-- Thumbtack had a policy that if a job poster did not view a pros' quote, the cost of that quote was refunded to the pro.  That pro could then u...
by Billieharasharp Level 5 05-08-2019
1 1
1
1
Rjc

Questionable leads

Finally got a lead in my price range!!! Yay!! Client contacted me- we wrote back and forth, spoke by phone for 40 minutes going over part details, wrote up a menu and pricing- sent. Felt much better a...
by Rjc Level 6 05-06-2019
2 16
2
16
StoriesUpSTL

How to get I refund on a charge for a Promote lead that didn't match my settings?

I got charged for a Promote lead that didn't match my settings.  The client wanted a 3 hour video.  I don't do videos of that length. On this particular profile, under "Which of the following video ru...
by StoriesUpSTL Level 8 05-06-2019
1 2
1
2
lisasshields

The future decline of Thumbtack due to "instant match" and now "promote"

I've used Thumbtack since 2015. I was very happy. But ever since Thumbtack made the unnecessary changes known first as "INSTANT MATCH" and now "PROMOTE." I have been extremely disappointed.  1. The li...
by lisasshields Level 6 05-06-2019
7 11
7
11
MLCC

Pricing and Lead Process

This is an email I wrote in reply to the response I gave when I declined a lead. I thought I'd share it here. The Support team member was responding to some feedback about pricing and how Thumbtack de...
by MLCC Level 6 05-03-2019
4 1
4
1
Sav

Deck Pricing For Home Improvements

Thumbtack, I love you guys. However, your standard 75$ fee to respond to a deck inquiry is absurd. I understand a deck or exterior structure can be of a substantial profit to the company, but 75$ is a...
by Sav Level 6 04-29-2019
3 6
3
6
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