Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 10
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
BVDBILL

Quoting

Please, please, please...somebody give me a legit answer to this. Why do I have to put a dollar amount in the pricing for TV MOUNTING service??? I offer FREE estimates and site surveys yet, I am force...
by BVDBILL Level 5 11-01-2019
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ChefOfAllSeason

Survey the Pros: How much more would you spend if ALL ghosted leads were refunded?

What If:ALL leads, whether they are an auto-pay "exact match" or a voluntarily accepted "partial match" are equally refundable after remaining unread for 48 hours?How much more would you spend on lead...
by ChefOfAllSeason Level 10 10-28-2019
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MR

Extremely disappointed with customer service unwillingness to admit a mistake

I received and was auto-charged for several leads in my Inbox over the past few weeks that were not exact matches in that a) they were outside of the geography that I selected AND, were 30+ miles from...
by MR Level 11 10-28-2019
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Heeru

Issues with bidding on jobs

Hi- I dont have a credit or debit card- how do I bid on jobs without that? Please advise.Thanks
by Heeru Level 4 10-21-2019
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TravelingTender

Ever been Blackmailed by a customer?

Have any of you ever been blackmailed by a customer/client? We’re a small events business and came to Thumbtack after 7 years of being in business. Been on Thumbtack a year, and now TWICE we’ve been t...
by TravelingTender Level 4 10-21-2019
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KrizTherapeutic

Out-calls vs in office availability

I continuously get requests for in office appointments, when my office is only open two days a week and I do out-calls the rest of the week. It's aggravating paying for these instances, and I believe ...
by KrizTherapeutic Level 1 10-18-2019
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Hankster

Service Pros - What Is Your Refund Policy?

Fellow service pros. Question for you. You've been hired for a job, event, etc. contract signed, deposit paid & you're paid in full prior to the job or event date. An illness or unforeseen circumstanc...
by Hankster Level 10 10-14-2019
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TrainersBliss

customer didnt pay

I have a pet sitting job ive done and i havent been paid its been four days since i took the keys. they have told me multiple things and im just lost on what to do i have recordings of phone calls and...
by TrainersBliss Level 4 10-14-2019
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MR

When lead says they can't afford to pay ANY amount

Wondering what the thoughts of both TT and Pros are when you have a phone call with a lead that you received in Thumbtack and they say that they have no money and can't afford to pay you any amount at...
by MR Level 11 10-10-2019
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Bryan1

Lead pricing system

Hello..I've been with TT since 15' and just recently started becoming active within the Community, so bare with me if this idea has been proposed before. If you're an TT Pro and you think this would w...
by Bryan1 Level 5 09-29-2019
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