Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 9
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?
IntimatelyYours

Paying twice for the same lead

I've noticed a few customers are requesting quotes more than once.  I sent them a quote the first time, and didn't hear from them.  Then they request another quote, and I hesitate to respond a second ...
by IntimatelyYours Level 4 06-11-2019
0 3
0
3
GeorgeH

You wont pay for these......

How many times have we heard that we only pay for a lead if the customer responds?  That is not an accurate statement. In truth, you are charged immediately for the full price of the lead.. if the cus...
by GeorgeH Level 8 05-30-2019
11 25
11
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Keelie22

New pricing structure

I don’t mind to pay for every time I get hired but it is extremely frustrating and expensive to continue to pay for customers saying “what’s next” or “what’s your availability” things of that nature, ...
by Keelie22 Level 4 05-28-2019
12 65
12
65
GermanTutorRB

Expanding payment methods

Hi guys,Is it possible to add payment methods like Apple Pay and Google Pay to the list?
by GermanTutorRB Level 4 05-28-2019
0 1
0
1
afacetopaint

Scammers

If the lead is from a scammer that is just trying to get you to take a payment for yourself and for another pro who is not able to take credit card payments (I know you all have heard of this money la...
by afacetopaint Level 5 05-20-2019
0 7
0
7
DJStevie

Credit Card Privacy Policy

I just received an email from one of my credit card companies to review an update policy and agree with it.This leads me to ask, does Thumbtack have a Credit Card Privacy Policy for us to review and a...
by DJStevie Level 12 05-13-2019
0 9
0
9
Billieharasharp

Credit Refunds for Ghosted Clients?

Back in the old days-- before Instant Match and Promote-- Thumbtack had a policy that if a job poster did not view a pros' quote, the cost of that quote was refunded to the pro.  That pro could then u...
by Billieharasharp Level 5 05-08-2019
1 1
1
1
Rjc

Questionable leads

Finally got a lead in my price range!!! Yay!! Client contacted me- we wrote back and forth, spoke by phone for 40 minutes going over part details, wrote up a menu and pricing- sent. Felt much better a...
by Rjc Level 6 05-06-2019
2 16
2
16
lisasshields

The future decline of Thumbtack due to "instant match" and now "promote"

I've used Thumbtack since 2015. I was very happy. But ever since Thumbtack made the unnecessary changes known first as "INSTANT MATCH" and now "PROMOTE." I have been extremely disappointed.  1. The li...
by lisasshields Level 6 05-06-2019
7 11
7
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Sav

Deck Pricing For Home Improvements

Thumbtack, I love you guys. However, your standard 75$ fee to respond to a deck inquiry is absurd. I understand a deck or exterior structure can be of a substantial profit to the company, but 75$ is a...
by Sav Level 6 04-29-2019
3 6
3
6
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