Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
Filter by Region and Occupation
Filtered by Region / Occupation
Sorted by:
Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?

Timing is EVERYTHING!!!!

I received an email tonight (Sep 14, 2019 at 8:03pm) it was for a gig:Date: Sat Sep 14 2019 Time: 2:00 PM Length: 1 hours        <-- note Date and Timefuther down in the email, TT suggests:Accept or d...
by GrampysMagic Level 7 09-16-2019
4 6

Price Reduction for Leads

Last Friday I received this email:Hi Mitchell, Starting today, you’ll pay less for leads.  We’re lowering prices in select categories. Which means that on average, you’ll pay less for leads and your b...
by ChefOfAllSeason Level 10 09-09-2019
0 3

Where did I go wrong with this lead?

Can someone tell me where I went wrong. I responded to her emails immediately and was able to accommodate her. Even followed up and no response. And I paid for this!RWThank you very much for reaching ...
by cgema Level 7 09-03-2019
1 2

Leads where the customer doesn't know their budget.

Why do leads where the customer lists "I'm not sure" under budget cost about the same as leads where the customer does know and lists their budget?I'm proposing that these "I'm not sure" leads should ...
by StoriesUpSTL Level 8 08-30-2019
0 1

Does Thumbtack hide the Pro's profile once they've reached their weekly budget??

Does Thumbtack hide the Pro's profile once they've reached their weekly budget??I can;t find my profile ANYWHERE! I normally in the top 10-12 profiles but when i look myself up, I am not showing...
by tmholbert Level 5 08-22-2019
1 2

Adding a Payout Account

It is not allowing me to add a payout account for payments received. Every time I click on "add payout account" it just keeps taking me back to the login screen and having me log in again and again. A...
by Brian218 Level 1 08-12-2019
0 1

Seeking more transparancy from Thumbtack. Payments, Messaging, Catorgory, Customer Validation needed

Does TT track the jobs submitted by customers to weed out those that are "fishing"?I ask this question because on multiple occasions I have responded to a "lead", only to never hear anything again. Bu...
by nora Level 6 08-09-2019
7 11

Suggestion on Refund Policy

@Kameron @Meckell I have a suggestion for the refund policy. The pro should be refunded if all these conditions are met:1. Lead uses the presets "Whats your availability" ,  "Can you give me an estima...
by MidknightGenius Level 6 08-05-2019
5 14

We Pay just to Quote, What if they Dont choose US

Please confirm.  The inquiry made for a Wedding Flower Quote.  If I choose to send I quote I must pay FIRST???? and what if they choose to go with another florist.  I loose out of $25.00.  Seems Crazy...
by twistedtwigsfl Level 4 07-29-2019
2 1

Hiding Prices in My Services Settings

I have started hiding my prices for my Catering service. When my prices were showing, one of them would be automatically set when I accept an inbox lead. The customer is not setting these amounts (the...
by ChefOfAllSeason Level 10 07-22-2019
1 5
Want to say something?
Ask questions, trade tips or swap stories below.


Epsum factorial non deposit quid pro quo hic escorol.