Pricing, payments & refunds

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results: 10
topic id 24883: The purpose of promotion and set your budget in advance
topic id 25265: Pricing
topic id 26197: Paying twice for the same lead
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 18721: Old format
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 7183: I'm trying to remove a credit card remove ,from payments,system wont let me
alishacamille

Weekly Budget

If i set a weekly budget of $35 why am i being charged almost $80 for the week? . This doesnt seem right and I am really confused.
by alishacamille Level 5 03-20-2019
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Lar

Dead End Leads

I'm another TT Pro who is less than enamored with the way TT has been going over the last 12 months. The biggest issue I have with TT is the ubiquitous "When are you available?" message from potential...
by Lar Level 9 03-19-2019
6 6
6
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ProfoundEnt

I have a suggestion

I manage a DJ/Entertainment business and for a while I avoided the "Promote" feature just like I did the "Instant Match"...because I do not like having someone/thing other than me in control of my mon...
by ProfoundEnt Level 5 03-11-2019
6 7
6
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Luiz

Declined "Leads" charged

Since yesterday I've been charged for "leads" that I've declined. This is an absorb!!!! Almost $200 charged in my bank account for "leads" that not even fit into my schedule and that I declined right ...
by Luiz Level 5 03-11-2019
5 23
5
23
MR

Leads volumes

I work in the Chicago area where my guess would be that there is a pretty high volume of potential leads on TT every day. That said, I have noticed that the volume of leads varies wildly from week to ...
by MR Level 10 03-11-2019
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2
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MR

Leads "Related To" a Pro's Services

I realize that we do not get charged for Leads in areas that are "Related To" a pro's areas of services offered unless we reply and then get a response, but curious what logic goes into the decision m...
by MR Level 10 03-11-2019
0 2
0
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Kevin1211

Pricing

I have seen the price for a lead double and triple in the past year. It started out 3 credits ($10) now it’s $27.50 for the same lead and you don’t get the job or your money back. NOT FARE THUMBTACK
by Kevin1211 Level 4 03-07-2019
6 83
6
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CordellMusicLLC

Way to create your own acceptable distance for customers?

Does anyone know if there's a way to filter out leads that are outside of an acceptable distance from the business? Recently, a large portion of my budget for leads has been eaten away at by prospecti...
by CordellMusicLLC Level 4 03-07-2019
3 10
3
10
OTL

Customer "Chose you"

Lately I have been getting emails from TT which say "Congratulations Client already chose you out of a list of pros. reply to seal the deal."  Then I actually look at the insights and view the competi...
by OTL Level 5 03-06-2019
13 41
13
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Mariposakim

Old format

I’ve been with Thumbtack for five years. I’ve received top pro that last two sessions. Here’s my gripe: I don’t like the new system. I prefer to communicate in real time, and I miss the personal touch...
by Mariposakim Level 4 03-05-2019
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