Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 6
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Make pro pricing and rates more upfront for customers
topic id 24883: Filtering out customers with certain budgets based on pro preferences

You wont pay for these... All refunds are returned to Thumbtack balance instead of to our card

How many times have we heard that we only pay for a lead if the customer responds?  That is not an accurate statement.  In truth, you are charged immediately for the full price of the lead.. if the cu...
by GeorgeH Active Community Member 05-30-2019
11 25

Dead End Leads

I'm another TT Pro who is less than enamored with the way TT has been going over the last 12 months.  The biggest issue I have with TT is the ubiquitous "When are you available?" message from potentia...
by Lar Community Veteran 05-28-2019
7 72

Credit Card Privacy Policy

I just received an email from one of my credit card companies to review an update policy and agree with it. This leads me to ask, does Thumbtack have a Credit Card Privacy Policy for us to review and ...
by DJStevie Community Expert 05-13-2019
0 9

Charging me for customers not TT provided

Twice now a current CUSTOMER of mine, has referred me, but somehow accidentally the new customer contacted me through thumbtack. In the “Message” ...the customer CLEARLY writes who referred me ( A cur...
by Batkitty5961 Community Regular 04-24-2019
0 7

Hourly costs for the DJ category

Is there a way for me to set my pricing as a "Flat Fee" instead of filling out hourly rates as Thumbtack wants me to? I charge per event, not hourly, and I'm trying to reset the pricing, but unable to...
by DJStevie Community Expert 04-12-2019
2 5

Refund after no response through Promotion

Hello Everyone!  I would love to see if we can go back to the policy of immediate refund after no response.  There used to be a Thumbtack Policy if the client didn't see the quote or respond in a cert...
by TackMaster Penn-The-Moment TackMaster 04-05-2019
9 11

Customer inquired about a portrait photographer but ended up needing an event photographer.

I am a portrait photographer.   I responded to a job for someone who listed they were looking for a PORTRAIT photographer and said it was for a childs birthday.   Turns out they were looking for someo...
by cgema Active Community Member 03-27-2019
0 3

Thumbtack is here to make money. AKA: You can't have your cake and eat it too.

There sure are plenty of posts here angry about paying for leads that "go nowhere." Thumbtack is here to make a profit. They are not here out of the kindness of their hearts. You can't complain about ...
by SharonM7 Active Community Member 03-04-2019
3 6

Credit Card charges

Whatever happened to Thumbtack charging us at $100? Now it's $50? Why do we set a budget if they are going to charge us for every $50 usage? They are essentially setting a budget for us.
by DJStevie Community Expert 01-15-2019
0 5

Pricing Q&A wrap-up

Hey pros! Thanks so much for the great feedback in our pricing Q&A with Vinamrata this week. We got tons of great feedback: 1,800 posts from over 1,400 of you, and Vinamrata’s team is hard at work add...
by Thumbtack Writer LydiaH Thumbtack Writer 01-04-2019
10 508
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