Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
Filter
Filter by Region and Occupation
Filtered by Region / Occupation
Sorted by:
Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
1111111111111

The purpose of promotion and set your budget in advance

If I set my rate in advance can't stop the people like this. What is the purpose of the budget setting and promotion?
by 1111111111111 Level 6 06-28-2019
4 52
4
52
Gabriel111

Leads

Hello TT , I don’t wang to talk about ridiculous fee you are taking from us or about leads you send me where nobody answer but you took the money , i want to now how much money i have to pay to you to...
by Gabriel111 Level 6 06-18-2019
5 40
5
40
SharonM7

Do customers know we're charged when they contact us?

Hey thumbtack,Please have a message that pops up that says something like: Pro will be charged when you contact them.I'm sorry if this cuts down on your profit, but it's also not fair that the majorit...
by SharonM7 Level 6 06-13-2019
12 5
12
5
GeorgeH

You wont pay for these......

How many times have we heard that we only pay for a lead if the customer responds?  That is not an accurate statement. In truth, you are charged immediately for the full price of the lead.. if the cus...
by GeorgeH Level 8 05-30-2019
11 25
11
25
Keelie22

New pricing structure

I don’t mind to pay for every time I get hired but it is extremely frustrating and expensive to continue to pay for customers saying “what’s next” or “what’s your availability” things of that nature, ...
by Keelie22 Level 4 05-28-2019
12 65
12
65
GermanTutorRB

Expanding payment methods

Hi guys,Is it possible to add payment methods like Apple Pay and Google Pay to the list?
by GermanTutorRB Level 4 05-28-2019
0 1
0
1
afacetopaint

Scammers

If the lead is from a scammer that is just trying to get you to take a payment for yourself and for another pro who is not able to take credit card payments (I know you all have heard of this money la...
by afacetopaint Level 5 05-20-2019
0 7
0
7
DJStevie

Credit Card Privacy Policy

I just received an email from one of my credit card companies to review an update policy and agree with it.This leads me to ask, does Thumbtack have a Credit Card Privacy Policy for us to review and a...
by DJStevie Level 12 05-13-2019
0 9
0
9
Billieharasharp

Credit Refunds for Ghosted Clients?

Back in the old days-- before Instant Match and Promote-- Thumbtack had a policy that if a job poster did not view a pros' quote, the cost of that quote was refunded to the pro.  That pro could then u...
by Billieharasharp Level 5 05-08-2019
1 1
1
1
Rjc

Questionable leads

Finally got a lead in my price range!!! Yay!! Client contacted me- we wrote back and forth, spoke by phone for 40 minutes going over part details, wrote up a menu and pricing- sent. Felt much better a...
by Rjc Level 6 05-06-2019
2 16
2
16
Want to say something?
Ask questions, trade tips or swap stories below.

Leaderboard

Epsum factorial non deposit quid pro quo hic escorol.