Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 9
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?
Cindy25

Customer did not pay

Hi I have a situation did a project and customer refuse to pay to sad but real has to take her on court. She just Ad some services after we did a painting job and Them she got crazy trying to offense ...
by Cindy25 Level 5 04-09-2019
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1
26
Hammerhead

Lead pricing

As the saying goes, "Once bitten - Twice shy", I've been avoiding contact with potential clients because Thumbtack does not provide the cost of the lead prior to contact.This seems rather sneaky and u...
by Hammerhead Level 6 04-07-2019
7 98
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Penn-The-Moment

Refund after no response through Promotion

Hello Everyone! I would love to see if we can go back to the policy of immediate refund after no response.  There used to be a Thumbtack Policy if the client didn't see the quote or respond in a certa...
by Penn-The-Moment Level 5 04-05-2019
7 11
7
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Lar

Is Thumbtack good value for money or not?

I've no idea how Thumbtack calculate the cost of a lead (i.e. what they charge a Pro for a lead) on their system. There must be some esoteric algorithm they use but I'm buggered if I can figure out wh...
by Lar Level 9 03-30-2019
5 3
5
3
cgema

Penalized for a customer who doesn't know what they want

I am a portrait photographer.   I responded to a job for someone who listed they were looking for a PORTRAIT photographer and said it was for a childs birthday.   Turns out they were looking for someo...
by cgema Level 7 03-27-2019
0 3
0
3
Lar

Promote Issue

I want to highlight a persistant issue that happens with Promote.By way of an example I received a promoted lead for a two hour walkaround gig (I'm a Magician) that is two hours drive away.Promote quo...
by Lar Level 9 03-27-2019
4 34
4
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Lar

Dead End Leads

I'm another TT Pro who is less than enamored with the way TT has been going over the last 12 months. The biggest issue I have with TT is the ubiquitous "When are you available?" message from potential...
by Lar Level 9 03-19-2019
7 6
7
6
ProfoundEnt

I have a suggestion

I manage a DJ/Entertainment business and for a while I avoided the "Promote" feature just like I did the "Instant Match"...because I do not like having someone/thing other than me in control of my mon...
by ProfoundEnt Level 5 03-11-2019
6 7
6
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Luiz

Declined "Leads" charged

Since yesterday I've been charged for "leads" that I've declined. This is an absorb!!!! Almost $200 charged in my bank account for "leads" that not even fit into my schedule and that I declined right ...
by Luiz Level 5 03-11-2019
5 23
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Kevin1211

Pricing

I have seen the price for a lead double and triple in the past year. It started out 3 credits ($10) now it’s $27.50 for the same lead and you don’t get the job or your money back. NOT FARE THUMBTACK
by Kevin1211 Level 4 03-07-2019
6 83
6
83
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