Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 10
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
lisasshields

The future decline of Thumbtack due to "instant match" and now "promote"

I've used Thumbtack since 2015. I was very happy. But ever since Thumbtack made the unnecessary changes known first as "INSTANT MATCH" and now "PROMOTE." I have been extremely disappointed.  1. The li...
by lisasshields Level 6 05-06-2019
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Sav

Deck Pricing For Home Improvements

Thumbtack, I love you guys. However, your standard 75$ fee to respond to a deck inquiry is absurd. I understand a deck or exterior structure can be of a substantial profit to the company, but 75$ is a...
by Sav Level 6 04-29-2019
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Batkitty5961

Charging me for customers not TT provided

Twice now a current CUSTOMER of mine, has referred me, but somehow accidentally the new customer contacted me through thumbtack. In the “Message” ...the customer CLEARLY writes who referred me ( A cur...
by Batkitty5961 Level 5 04-24-2019
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MR

How many Pros is too many

I just responded to a promoted job - when I looked at the insights, I see that the lead also asked 11 other pros for a response. I know TT is all about choices for the leads, but that is utterly ridic...
by MR Level 11 04-22-2019
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DJStevie

Hourly costs?

Is there a way for me to set my pricing as a "Flat Fee" instead of filling out hourly rates as Thumbtack wants me to? I charge per event, not hourly, and I'm trying to reset the pricing, but unable to...
by DJStevie Level 12 04-12-2019
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Cindy25

Customer did not pay

Hi I have a situation did a project and customer refuse to pay to sad but real has to take her on court. She just Ad some services after we did a painting job and Them she got crazy trying to offense ...
by Cindy25 Level 5 04-09-2019
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Hammerhead

Lead pricing

As the saying goes, "Once bitten - Twice shy", I've been avoiding contact with potential clients because Thumbtack does not provide the cost of the lead prior to contact.This seems rather sneaky and u...
by Hammerhead Level 6 04-07-2019
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Penn-The-Moment

Refund after no response through Promotion

Hello Everyone! I would love to see if we can go back to the policy of immediate refund after no response.  There used to be a Thumbtack Policy if the client didn't see the quote or respond in a certa...
by Penn-The-Moment Level 5 04-05-2019
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Lar

Is Thumbtack good value for money or not?

I've no idea how Thumbtack calculate the cost of a lead (i.e. what they charge a Pro for a lead) on their system. There must be some esoteric algorithm they use but I'm buggered if I can figure out wh...
by Lar Level 10 03-30-2019
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cgema

Penalized for a customer who doesn't know what they want

I am a portrait photographer.   I responded to a job for someone who listed they were looking for a PORTRAIT photographer and said it was for a childs birthday.   Turns out they were looking for someo...
by cgema Level 7 03-27-2019
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