Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 9
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?
OTL

Customer "Chose you"

Lately I have been getting emails from TT which say "Congratulations Client already chose you out of a list of pros. reply to seal the deal."  Then I actually look at the insights and view the competi...
by OTL Level 5 03-06-2019
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SharonM7

Thumbtack is here to make money. AKA: You can't have your cake and eat it too.

There sure are plenty of posts here angry about paying for leads that "go nowhere." Thumbtack is here to make a profit. They are not here out of the kindness of their hearts. You can't complain about ...
by SharonM7 Level 6 03-04-2019
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MR

Status Request to TT Team

Over the past several months there have been quite a few messages on these boards regarding client dissatisfaction in the new pricing system that TT has implemented. Clearly TT is trying to move thing...
by MR Level 10 02-27-2019
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revbrian

More sophisticated pricing?

How far out in time do others get inquiries for?Reason for the question is that I was planning on increasing my rates for 2020 and I have started to get one or two inquiries from Thumbtack leads about...
by revbrian Level 8 02-27-2019
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twintroubleinc

ROI

I would like to see Thumbtack intergrate something. When I win a job I'd like to be able to put how much I charged the customer, then at the end of the month I can compare how much money I made compar...
by twintroubleinc Level 5 02-22-2019
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RuffHDT

Talking to the man

Hello there fellow Pros. I have an appointment to talk to the man (Marco) this evening and we are going to discuss the pricing structure. IN A FEW WORDS, please let me know what your suggestions are. ...
by RuffHDT Level 6 02-22-2019
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lduff11

Credit Card Scammers using TT to contact pros

I have received several scammers lately.  They try to setup a project or work with me by asking for a bid for an expensive project.  They are usually very interested in whether I accept credit card pa...
by lduff11 Level 5 02-19-2019
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Themakeupconnec

Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence

One thing that bugs me about Thumbtack is the lack of replies from leads.Thumbtack's own Director of Marketing, Allyson Letteri, messaged me directly and didn't even bother to respond to my messages. ...
by Themakeupconnec Level 5 02-17-2019
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Yoseco

Leads

Hi everyone, I'm new to thumbtack and have been receiving leads, however, only 2 out of 6 paid leads have turned out into jobs. Why are we paying for leads when customers choose another contractor and...
by Yoseco Level 5 02-13-2019
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Mariam

Requesting refunds

I need a refund. You just charged me for a flaking person who is not looking for hiring anyone. I need to talk to some Thumbtack representative not just leave message like this.
by Mariam Level 1 02-12-2019
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