Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 9
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?
LydiaH

Pricing Q&A wrap-up

Hey pros! Thanks so much for the great feedback in our pricing Q&A with Vinamrata this week. We got tons of great feedback: 1,800 posts from over 1,400 of you, and Vinamrata’s team is hard at work add...
by Thumbtack Employee LydiaH Thumbtack Employee 01-04-2019
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Meckell

Pricing Suggestion

We're seeing a lot of great suggestions on the "Let's talk about your profile"  thread. If you have suggestions that pertain more to pricing rather than a profile, please send them here. 
by Moderator Meckell Moderator 12-31-2018
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partyfinesse

Is quick reply worthy of charge?

Is it worthy of to charge a pro when a client uses a quick reply or conversation starter considering it is not a true converstation? Fee should apply when they "pen to paper" (e.g. customer types in t...
by partyfinesse Level 5 12-31-2018
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CopperCreekCuts

Refund of balance in light of unilateral contract change?

Will folks who have money in their Thumbtack balance have a special exception to have those monies refunded to them if they do not want to accept Thumbtack's new 'contract'?Essentially the fact that y...
by CopperCreekCuts Level 4 12-12-2018
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Dogproservices

Chasing ghost customers

In todays competative market, this app has brought me about a dozen hires. However, it does NOT compare to the money Ive spent on “ inquisitive “ online customers. Those that respond to quotes saying ...
by Dogproservices Level 5 12-12-2018
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JasonB

Good news about pricing!

In the few months since this Community launched, we heard a lot of pros saying that they wanted to see prices before they send quotes, since that helps them make better decisions for their business. Y...
by Community Manager JasonB Community Manager 12-05-2018
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Joan

One example of the new "improved" system

I am NOT a happy camper.   Day before yesterday, I knew exactly how much it would cost me to send a quote for a service. Today, I can send the quote for free...but I have no idea what it may cost me i...
by Joan Level 6 11-30-2018
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Brinksindahouse

Is anyone having major issues with this new system?

I am having a much harder time getting jobs than before, and I am getting charged aprroximately three times as much.   I got charged $18 for someone to tell me they couldn't afford to do it.    I can'...
by Brinksindahouse Level 5 11-29-2018
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JSGDS

Complaints....LET BE HONEST!!!

Hello every one!!I'm sure we all have one thing in common: we are trying to grow a business into a success so we can get a bite of that American dream.  If your like me you're giving your business the...
by JSGDS Level 7 11-27-2018
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Bellsullivanpho

Weekly budget hit, now what?

Hello All,I'm fairly new to thumbtack. This week I hit my weekly budget off of one message that was basically telling me I was underqualified... That sucks. My question is now that I hit my budget, I ...
by Bellsullivanpho Level 1 11-05-2018
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