Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 10
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?
DJStevie

Credit Card charges

Whatever happened to Thumbtack charging us at $100? Now it's $50? Why do we set a budget if they are going to charge us for every $50 usage? They are essentially setting a budget for us.
by DJStevie Level 12 01-15-2019
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NabilAmara

False leads

I am really getting tired of getting contacted by people and them asking my availability and that is is it i can not afford to keep spending empty money on here for no return. I like Thumbtack but thi...
by NabilAmara Level 5 01-10-2019
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SereneLee

New pricing structure

this is my first time here. I have a lot of requests for wedding officiant and have not complied. I am concerned about 'budget' and do not understand how much I am to release and what I receive in exc...
by SereneLee Level 2 01-07-2019
0 1
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NUE1

Pricing!

I am a DJ getting less and less business through thumbtack as I have to increase my cost to the customer to where I am losing jobs. I have spent a lot of money trying to make thumbtack work for me but...
by NUE1 Level 1 01-07-2019
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LydiaH

Pricing Q&A wrap-up

Hey pros! Thanks so much for the great feedback in our pricing Q&A with Vinamrata this week. We got tons of great feedback: 1,800 posts from over 1,400 of you, and Vinamrata’s team is hard at work add...
by Thumbtack Employee LydiaH Thumbtack Employee 01-04-2019
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Meckell

Pricing Suggestion

We're seeing a lot of great suggestions on the "Let's talk about your profile"  thread. If you have suggestions that pertain more to pricing rather than a profile, please send them here. 
by Moderator Meckell Moderator 12-31-2018
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partyfinesse

Is quick reply worthy of charge?

Is it worthy of to charge a pro when a client uses a quick reply or conversation starter considering it is not a true converstation? Fee should apply when they "pen to paper" (e.g. customer types in t...
by partyfinesse Level 5 12-31-2018
29 107
29
107
CopperCreekCuts

Refund of balance in light of unilateral contract change?

Will folks who have money in their Thumbtack balance have a special exception to have those monies refunded to them if they do not want to accept Thumbtack's new 'contract'?Essentially the fact that y...
by CopperCreekCuts Level 4 12-12-2018
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Dogproservices

Chasing ghost customers

In todays competative market, this app has brought me about a dozen hires. However, it does NOT compare to the money Ive spent on “ inquisitive “ online customers. Those that respond to quotes saying ...
by Dogproservices Level 5 12-12-2018
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JasonB

Good news about pricing!

In the few months since this Community launched, we heard a lot of pros saying that they wanted to see prices before they send quotes, since that helps them make better decisions for their business. Y...
by Community Manager JasonB Community Manager 12-05-2018
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