Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 9
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?
aylads

Thumbtack Automatic Quotes and high cost

I have been with Thumbtack for 4 years and am seriously considering leaving. I loved the ability to offer personalized quotes so people got an idea about my business and what I offered. I could also s...
by aylads Level 6 08-13-2018
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Sam

Quotes and Payment Rules for Web Designing Project

Hi All,I am new to TT and trying to get web designing project. Whatever budget amount we set in TT, whole amount it will get deducted when we got first assignment?If I connected with customer for more...
by Sam Level 4 07-30-2018
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Cybatrex

YOU ARE SO BUSY BUT WHY ARE YOU GOING BROKE SO FAST!

Hello FolksI have read about 30-40 posts here and I felt the conviction to write to some of you as I can see that the cost of leads are taking a burdon upon you. I bet some of you are experiencing max...
by Cybatrex Level 4 07-29-2018
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magicmikecat

Fee Suggestion(s)

Browsing through the different topics and forums it appears many people are turned off by the new pricing.  I agree - I just received a comment "how much is your fee" (it was already in the quote) - I...
by magicmikecat Level 5 07-22-2018
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TravisMagee

Photographing for $250 or less? Who's taking these jobs?

Thumbtack is filled with clients looking for a photographer for $250 or less. I don't know any photographers in the New York City area who would take any photography job for so little. So my question ...
by TravisMagee Level 4 07-22-2018
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mnjn

Credit Card - Can't use PayPal anymore!

I choose not to provide my credit card information to every provider, but instead handle my transactions via PayPal. TT now requires everyone to give their credit card information. They say their syst...
by mnjn Level 6 07-20-2018
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revbrian

A positive suggestion... Yes, really!

Not a whine.I do not want to pay for a "lead" that has no intention of booking anyone. One way I usually find out if a lead is serious, is to check the date AND TIME for the service to be delivered. I...
by revbrian Level 8 07-20-2018
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Indablue

Housekeeping

Lately I'm getting customers, that don't seem to want a service, they get on here and I get charged for talking to them, one was $18.  For the life of me, I can't understand that, she decided she was ...
by Indablue Level 5 07-10-2018
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JasonB

Requesting refunds

We often get questions about how pros can request a refund. Check out this article in our Help Center: https://help.thumbtack.com/article/request-a-refund Is this helpful? What advice would you give t...
by Community Manager JasonB Community Manager 05-01-2018
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