Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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results: 10
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 23308: Hefty charge for a dead-lead
topic id 14288: Declined "Leads" charged
topic id 18721: Old format
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 7183: I'm trying to remove a credit card remove ,from payments,system wont let me
MR

Why do you stay with Thumbtack?

After reading the overwhelmingly high percentage of posts on these boards that are begging for change in the system, identifying major issues and expressing degrading thumbtack client satisfaction, I ...
by MR Level 10 04-04-2019
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MR

Seeking Thumbtack's thoughts

As I read these threads, currently there is a large proportion of posts that are from pros who are dissatisfied with the current situation. The advantage TT has though is these are pros that still car...
by MR Level 10 03-25-2019
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ProfoundEnt

I have a suggestion

I manage a DJ/Entertainment business and for a while I avoided the "Promote" feature just like I did the "Instant Match"...because I do not like having someone/thing other than me in control of my mon...
by ProfoundEnt Level 5 03-11-2019
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MR

Leads volumes

I work in the Chicago area where my guess would be that there is a pretty high volume of potential leads on TT every day. That said, I have noticed that the volume of leads varies wildly from week to ...
by MR Level 10 03-11-2019
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MR

Leads "Related To" a Pro's Services

I realize that we do not get charged for Leads in areas that are "Related To" a pro's areas of services offered unless we reply and then get a response, but curious what logic goes into the decision m...
by MR Level 10 03-11-2019
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ProfoundEnt

Direct Message vs Lead Respond

I've noticed lately that a general request will come in and before I get a chance to respond to it the same client messages me directly.  As soon as they message me directly I no longer have the optio...
by ProfoundEnt Level 5 01-30-2019
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JoeB131

I just got charged for a contact I rejected

I just got charged for a contact I rejected.  I didn't want to talk to this woman, but she made a contact even though I rejected her. She called me earlier in the day (Contacted outside Thumbtack), an...
by JoeB131 Level 7 12-31-2018
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HansenJC

I am glad it's free cuz only about 5% of all my quotes ever contact me.

And, along the way, I learn what the min, max, and average price my competitor Thumbtack Pros are charging. Then I add $50 to $75 to the average Thumbtack price and that becomes my price when I get re...
by HansenJC Level 9 09-24-2018
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Av8tress

10 Days & Counting & Still No ANSWER!

Since I've been complaining on this board, I received, to my surprise, 3 potential clients. I was stunned so I went along and sent them each a quote on July 22nd & 23rd.  Today is the 3rd of August an...
by Av8tress Level 6 08-13-2018
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gsbwebdesign

Website Design Pricing

I am a web designer with Thumbtack and I have to say the pricing needs to change. I understand TT is also in the business to make money but how is it fair for small businesses where $63 matters. ...
by gsbwebdesign Level 5 08-01-2018
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