Pricing, payments & refunds

Get info about Thumbtack fees and how refunds work.
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Using Thumbtack > Pricing, payments & refunds

Customers never even speak to me, but I still pay!

I am a photographer, and a friend of mine told me about TT. He was going to give it a try, so I figured, sure, I'll jump on also. I created my profile, and put in my CC for auto pay. Leads started popping up every few days! I thought i... Read more
6 Kudos
1

Using Thumbtack > Pricing, payments & refunds

IDEA- Integrity & Balance by Customers & Pros

Since pros pay for leads, shouldn't customers pay for inquiries, conversations, or communication with pros? This way it is a balanced and most importantly- FAIR way to allow communication to have integrity between pros and customers.Fo... Read more
1 Kudos
0

Using Thumbtack > Pricing, payments & refunds

Requesting refunds

Hi, I am having an issue with TT refunding my account on potential clients that ghost me. I respond several times to an inquiry, but they never respond.  I talked to Eunice on Chat about this and she refused to give me a refund. I cons... Read more
13 Kudos
88

Using Thumbtack > Pricing, payments & refunds

Does Thumbtack hide the Pro's profile once they've reached their weekly budget??

Does Thumbtack hide the Pro's profile once they've reached their weekly budget??I can;t find my profile ANYWHERE! I normally in the top 10-12 profiles but when i look myself up, I am not showing...
1 Kudos
2

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