Filter by message states (for user id: -1, login: Anonymous):
results: 6
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Make pro pricing and rates more upfront for customers
topic id 24883: Filtering out customers with certain budgets based on pro preferences
smishra
Community Regular

re: Targeted Leads that do not Match

I am a writer/editor for academic publications.  I edit non-fiction works that are academic in topic and by authours.  I am constantly receiving targeted leads for personal non-fiction manuscripts.  Is there a way to stop this or get refunds for work that I do not do.  

Occupations (1)
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2 responses
Highlighted
Moderator Kameron
Moderator

Re: re: Targeted Leads that do not Match

@smishra I'd make sure to go over the service details in your profile: HERE. If those all appear to be accurate let us know how you'd like to see these options differently listed in your service details or targeting preferences and we'll be sure to document your feedback. You can do that here or by contacting our support teams. In terms of refunds be sure to go through the Payments page and request a refund. From there be sure to explain that those jobs are not within your scope of work.

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smishra
Community Regular

Re: re: Targeted Leads that do not Match

Thank you, Kameron, for your prompt response.  It is appreciated.

I did contact Thumbtack via the Refund Payment system provided online.  Each time I was told that I was not eligible for a refund.

The category fo non-fiction is very general.  Anyone can click it not understanding the difference between the generes.

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