Hi @dro, I'm sorry to hear that you're having trouble with these. The very first thing I'd recommend is working through our troubleshooting page and the steps listed there. If you get through those and are still having the same issues. Reach out to me in a direct message and I'll be happy to look into this with you further.
@dro I’ve sent you a message outside of this specific thread so we can talk and work on things there. To find it and respond you’ll just need to look at the envelope icon in the top right-hand corner of your screen.