Highlighted

Top Pro Tips - Jess

Community Manager
Community Manager
Best Answer

Hey everyone,

We’re back again with another installment of our Top Pro Tips series! This month, we sat down with Jess, a Top Pro makeup artist in Salt Lake City. We had a great time learning from her and are excited to share a few of the highlights:

The importance of notifications

In order to balance responding to new leads quickly with the rest of life’s responsibilities, Jess mentioned how helpful she finds getting notifications through the Thumbtack Pro app.

 

Adjusting to customers’ communication style

Jess also talks about how she gets work by being flexible with how she communicates to different customers. Some want to book fully through text, some want a call. Figuring out what they’re looking for and acting accordingly makes a big difference.

 

You can see Jess’s full playlist of tips on Youtube here. Let us know your best tips for adapting to your customers in the comments below!

replies
Highlighted

Re: Top Pro Tips - Jess

Community Regular
Best Answer

I offer my clients the option of speaking via phone, skype, facetime, email or text; I offer multiple options of communication and let them choose the one they are most comfortable with.

Highlighted

Re: Top Pro Tips - Jess

Community Regular
Best Answer

Hello!

I offer my clients a free 20 minute evaluation lesson to make sure we are a good fit for them and for us too!

Offering something to get them in the door has been very helpful to my business. Getting great reviews from our clients is a plus.

Highlighted

Re: Top Pro Tips - Jess

Community Manager
Community Manager
Best Answer

This is great @Staceydeco1! Thanks for sharing your insight with the Community. 

Highlighted

Re: Top Pro Tips - Jess

Community Regular
Best Answer

I try to always be accessible 

I always tell people what I would do if it was my house. 

I always try to understand exactly what people are looking for or want 

0 Likes
Highlighted

Re: Top Pro Tips - Jess

Community Regular
Best Answer

Accolades are always good!

Thanks so much!

0 Likes
Highlighted

Re: Top Pro Tips - Jess

Community Regular
Best Answer

I start with a brief intro and bio. I then lead into the service request, quote, and the "how this works" aspects. I end with "all I need to go forward is your phone number and email so we can discuss this further". 

I have found that this helps consumers, even though who perfer online only, feel more at ease that you are not just some run-of-the-mill, fly-by-night type of professional. 

I have had issues with my notifications in the past. I miss some. However, I look at my mobile app at least once an hour to make sure I didn't miss anything. 

0 Likes
Highlighted

Re: Top Pro Tips - Jess

Community Newcomer
Best Answer

About Me:

I'm a self-employed tile and hard surface floor restoration and repair specialist. You'll get honest work at a fair price. Allow me the opportunity to earn your trust. I will exceed your expectations. My personal references and online reputation is deserved through efficient, practical and safe processes developed through decades of practice.

My Business:

My chemical-free, EPA-Certified water only sanitizing process is amazing. I clean, deodorize, and disinfect using ordinary tap water superheated to 333-degrees. By applying dry vapor steam, tile and grout is restored to its natural beauty.

Share and Like my Videos:

My equipment deep cleans grout, baseboards, corners, cracks and all details. I work easily in near impossibly small areas like bathrooms, showers, pantries, under appliances, kick plates, around and behind toilets.

My versatility, unique tools and experience allows me to sensibly complete restoration, refinishing and repairs with minimal mess and intrusion. High temperature with low pressure water is the quiet, safe and sensible solution.

Seeing is believing! Schedule a free demo and be amazed.

H J "Rique" Whelen Jr
AAA Tile & Grout Steam Cleaning
4808071502

"World's Best Cleaning Solution"