We’re always trying to make Thumbtack better, so that pros like you can be successful. A critical part of that is your feedback and all the great ideas you’ve shared on the Community. We’re listening to you, and we’re working on turning many of your ideas into new product features.
So starting now, we’ll be posting a list of what’s changed in the product each month, at the end of the month. Check back on this board regularly for the latest and greatest updates.
Don’t see your idea on this list? That doesn’t mean we aren’t working on it. Some features are much more complicated than they seem and take time to implement. Have other ideas? Reply below to share your suggestion and you may see it in a future update!
Major updates for pros in February:
Smaller changes for pros:
Again, we would love to hear your other ideas. Reply below and let us know what you’d like to see on this list next month!
Thanks for posting. Just a few comments and then my suggestions below.
You closed the thread by saying "Again, we would love to hear your other ideas. Reply below and let us know what you’d like to see on this list next month!" In the beginning of the thread you said "Don’t see your idea on this list? That doesn’t mean we aren’t working on it. Some features are much more complicated than they seem and take time to implement." Please don't take this wrong, but it sounds like you are contradicting yourself. You say first that if we don't see our ideas on this list it could mean that it's being worked on, then you say you would love to see our other ideas. So, are our ideas for over 4 months being worked on? Or are they forgotten?
I've given many suggestions, as did other Pros, some more recently in a private message and phone conversations. Guess we will have to wait to see if some/any/all of my ideas along with other Pros will be implemented.
As for the base price, hasn't that been available? I've seen in my services, and set pricing accordingly. But seems customers don't see it because when I had Promote on I received many conversations starters "What's your estimate?"
Saved replies? I don't copy/paste for every customer. I'm personable and send personable messages. This doesn't affect me, at least I hope not.
Another link for profile scores. We all know how to improve our profiles, etc.
**Now here are my ongoing suggestions which many reps/moderators have said it's great and feedback was passed on . Let's see if it goes further from here. If not, then I know I'm only being pacified to write some things.
1)****How about not charging us for conversation starters, but instead, after we get that starter--we have time to review customer profile, lead cost and event info, THEN get charged after we send that message, not before!
2)Keep the customer viewed for us to see!!! WHY WAS THAT TAKEN AWAY? Because it will help us focus on interactions with customers? What if customer never reaches out to us? Having us see if customer viewed us was/IS important. We would see if a customer viewed our offer then reach out. I know it helped me because I was able to send a message after seeing if my initial quote was viewed, and because of that message, I won many of those leads in the past. Now you, maybe not you personally, but Thumbtack has taken that away from me and I'm sure many Pros feel the same way too! Thought changes were supposed to help us. Or am I missing something? This gives us a chance to reach out to those customers, and not sit back and wait as Promote is doing to us.
Those are my suggestions and comments
Thanks for giving me the chance to comment and share my ideas, yet again.
@JasonB , thanks for the updates. I appreciate the effort to better communicate and be more transparent about changes. I have a few suggestions/questions based on the info you shared.
For over 4 months, One of things that I have stressed to Thumbtack is to let us know before any changes are made. Same response for months, "we'll pass that feedback on", but you know what, it didn't happen because changes happened before they told us. So my feedback wasn't passed on.
I have also relied on knowing when customer has viewed my profile. It gave me a way, same as you and other Pros, to reach out to the customer. If they reply back to us, we get charged, so I don't know why that was taken away from us. I was also able to close deals. Customers tell me that they appreciated my contacting them.
And yes, I agree that the moderators should know, along with us, before changes are made. They get the brunt end of the anger when changes are made. At least give them a chance to review changes, same with us, prior to them being implemented.
Who knows if @JasonB and the Moderators will read our comments, and give back the customer viewed quotes. That was a win-win for Pros and Thumbtack, we seal the deal and Thumbtack gets paid. Love to see the response from them now
I also agree with keeping "the customer has viewed your quote". It is basic sales 101 to follow up with a message and shows that we as a pro are interested in getting their business. Why on earth would you take that away?
@RCPS thanks for taking the time to address these points. The "Specify what’s included in your base prices" update is for any category with add-ons and inclusions. So it would appear that yours is not one that applies. I wanted to also let you know that I've made sure to pass along your urgency in wanting to list your prices by fixed rate instead of hourly.