I'm a DJ on Thumbtack as well. They took away the customer viewed quote because as @JasonB said, and @Meckell reiterated the other day, "You will no longer be notified when a customer views your offer. Instead, you will receive a notification once the customer reaches out to you. We want to help you focus on your interactions with customers once they contact you, because that’s when you can continue the conversation, seal the deal, and win the job!"
How are we supposed to interact with customers if we don't know when/if our quotes and messages are viewed? We are supposed to focus on replying and communication with customer, but Thumbtack, please answer us..how do we as Pros reach out to a customer if we don't see our quote/message being viewed? Just sit back and wait for a reply that may not come?
And yes, @MeDamian , I agree that we are competing with many DJ's who will do a job for $100-$200. I've seen it in the searches. Ran into a couple of people who hired those DJ's and they said all DJ did was just play from their phones, and not interact with people. I give 100%+ at all of my events, I'm sure that you do as well. And if I have Promote on, I'm being charged for a conversation starter, and odds are against me getting a booking because of these DJ Wannabees. Also odds are against customer reading our profile in entirety because of the stupid starters they send us (what's your estimate? What's your availability? When can we talk?") They take time to send those, then can take time to read profile and send a personable message. Or maybe they don't have the capability of sending a message. How about giving that option to the customer?
@RePestC I can certainly see where you're coming from when it comes to reviews not being carried with you if you have to change locations and will share your feedback on the subject. The cost of a job or lead will vary based on a number of factors, if you'd like me to take a look at the example you've mentioned feel free to send it to me in a direct message to take a closer look.