It’s all in the details. And now they’re all here. Before, pros told us it was hard to tell if a lead matched their preferences, whether they already paid for it, and what to do next to win the job. We heard your feedback loud and clear, and we made some changes.
Starting today, you'll find job details are easier to review than ever before. Some of you may have already seen this since we've been testing the experience over the last few weeks. Here's what's changed:
And that’s the new way you’ll get job details from customers. What do you think? Let us know if you have questions — we’d love to hear what you think of the changes.
#4 is not really transparrent at all. It shows that we got a discount.
If it showed HOW MUCH the payment was, it would be transparrent.
@Bateshandyman when a customer chooses you and you don't have promote on you just need to click on "reply" and the cost will show. If that's not the case, please send me a private message with a screenshot of what you're seeing and I'll look into it.
@Bateshandyman you may not be able to if accessing the Community from a mobile device, but if you switch to a laptop or desktop will then be able to attach a photo. Did you try clicking on the reply option to see if a price is then shown?
@Bateshandyman if you can direct message us with the most recent customers name where your running into trouble we might be able to get some clearer answers for you. Just click on either of our names, view profile, and click the direct message button.
i've used t-tack since 2008. used to be able to ask questions about the project request, before paying. to clarify what the customer really wanted to do. that's not possible anymore. and clearly the t-tack site does not ask the potential customer the right 'tree' or 'algorithym' of questions to even clarify the project a little bit. this happened today. i paid $49.06 to tell the person that he did not need my services! i chatted with t-tack, and got $25 refunded as a courtesy. So i bought someone at t-tack a nice lunch just for the heck of it. I've offered several times to help with the question to the customer format. no response. i understand you represent thousands of businesses doing different things. and there is no one way to describe a business. But each industry has an overall descriptor and breaks down into many areas after that. This is not happening anymore. and no you won't lose potential customers by asking the right questions. it will be more successful for all 3 sides of the equation; the service, the customer, the pro provider. Generally i can ask a couple questions and quickly decide if i'm interested, and even help the potential t-tack customer move in the right direction. I've even given a name to t-tack of a buddy, who at that time was employed by the city of San Fran, really an expert in my field. Did t-tack reach out, nope. You can't find out everything you need to know on google. So suggest you guys get rolling and really make this a valuable resource for small biz. it ain't happening now.