so a possible client reaches out, you respond and they don't respond, not in 48 hours, not at, maybe to no one, they read it, but never responded. does anyone else feel like this falls under the policy for refunds? if a client reaches out, I have a great rating for any client, in fact most clients become repeat clients. But those that are not only "shopping around" but also not responding after requesting availabilty, that should be refunded...NO?
@Kameron one of the manu issues with the "price assurance" is the fact that many clients, that i've prepaid for the contact< do not respond. Sure, maybe they read my response, but no response, how am I to know that they responded to any contact? it just seems like a cash grab to me. raise the rates, don't give more for the money given and give less back. so essentially i'm getting less for my dollar, i have to pass this cost onto the client, as does every service provider, so then the cost of everything goes up, then less people looking at Thumbtack because it becomes expensive. not really seeing the logic nor the benefit of hire cost to me or any other service provider.
@Meckell How will we know the cost of a lead for any one service BEFORE we commit to paying it be turning on Targeting? You have said the costs are changing. You did not say the cost is going up, or down. So we have to take the risk of turning on targeting just be charged for a guaranteed price that we will not see until we are billed? Right?
What is the price?
If Targeting/Promoting, we don't know the cost of the lead until after we receive a question from the "customer". Only time we know the cost of a lead, is in the Jobs Tab/Opportunities. I wish we knew the cost of the lead ahead of time, then it will help us manage our budget.
As for knowing if the cost has increased or decreased, I don't think that we will know. If each category had a set lead cost, then we can see if that lead cost has changed.
DJ Stevie 10-25-2019
@Meckell The largest single issue in the past with Targeting was that we are never told via email or text message that we have accepted an exact match. Then our account is charged and do not even know that we have a customer. They are expecting a quote or a clarification of the schedule or maybe they just want a call. How will we be notified so that we can add a personalized message telling them what and when and be allowed to attach a sample report with that message? TT took away the attached file feature which is so important and doing that on a phone is very cumbersome. Have you got a plan for notifying the Pros that we got billed for an exact match? We will have to change our phone to check for emails every 3 or 4 minutes. Or would you suggest every minute? There are times when the network delays text messages by several minutes. We need help here. We also need more information about notification when the Leads are matched. Will there be a time stamp on it? There is no time stamp on messages right now. We must rely on our ISP or SMS carrier to add a time stamp and it may be displaced from the time when the Job Poster sent it.