@jcp My thoughts exactly, 100%. When my refunds are within the guidelines of refund policy, then it is a refund. To tell us that TT is doing us a favor when they abide their own policy is inappropriate. The only appropriately courteous remark from the support team would be "we apologize for the inconvenience". I especially agree with your suggested improvements for the one click options. These buttons are the primary reason I spend only $20-$40 per month for leads. If TT fixed the problem my spending would quadruple overnight. Whenever I get a direct lead that says "what is your availability?" I decline without thinking twice.
@jcp My considered opinion on the one click issue is that the greater majority of potential JP's do not read our profiles thoroughly. They scan how many 5 star reviews, hires, and our photos. The calendar and hours are overlooked. Most people are doing this on the phone anyway and it is so much quicker and easier to one click it than actually read in depth. This is the feedback my customers tell me.
That being the case, the click buttons need a changin'. When my prices are shown (sometimes they are hidden) and I receive a lead that asks for an estimate, I decline instantly. If there is some notation that explains, or at least alludes as to, why they asked anyway; I might consider accepting it.
As for using TT less and other ways of lead acquisition more: sure, why not? I spoke with the new Community Manager, Drew a while back and he said TT supports that method. 85-90% of my leads used to come from TT; now it's about 5% year round.
If TT ever does return to its original model, the dissatifaction would no doubt decrease and revenue from us would increase astronomically. Time will tell.
I had reached out to a potential customer and it seemed like the customer wanted to hire me. It seemed like the customer stopped communication and I had reached out to customer pertaining to sed job and no reply. Is there anyway to contact customer to see if they still want to hire me? I have ran into this problem with multiple customers
I'm a personal trainer and I live in nj. However I live 6 miles from Philadelphia pa. Customers travel to my studio to be trained. This being said, when I choose customers travel to me in travel pref I am given the option of a radius. This presents a huge problem for me as no one from pa is willing to travel to nj for a trainer. I have been stuck paying hundreds of dollars on useless leads i can't utilize for a long time now. Will this fix address my current problem?
@Keymasterfitnes this type of situation is actually a common one that we've seen and have taken steps to address. Be sure to read over our post: New travel preferences: set how far customers can travel to you, and let us know if you have further questions about this in that thread.