Hi I'm from Cleveland Ohio and own a roofing and paving . And I'm sorry to say but it has always been that if a customer doesn't read the message in a 48 hour span we get a refund so Idu how this is "new" I've been on thumbtack around 4years. Please all u have to do is have the customers provide there telephone number don't make it a option make it mandatory that's the only way thumbtack will get better
@Vinnycle it hasn't always been that way. A few years back we refunded if the customer didn't view the quote within 48 hours, but that hasn't been the case for the last little while. Thanks for your feedback on this!
What you also need to provide is a phone number,email address and actual address,then we will know the customer is not a tire kicker.
Thumbtack charges exorbitant high prices for just a name and until such time as you provide the above information we simply cannot afford to give you our hard earned money.
There are many other platforms that provide Such information as a fraction of your prices andlimit the lead to 3 professionals
I hope you are listening