@DJStevie as Meckell mentioned, you can get an idea of what leads will cost you by taking a look at your weekly spend limit. If you see a noticeable difference, then your category has likely seen an adjustment.
I asked the following question on Friday October 25, 2019 in this thread but I did not receive a response from any Thumbtack representative to my question.
I am asking the question again. As a matter of professional courtesy I would appreciate a response from a Thumbtack represenative who is capable of providing an answer, thank you.
Thumbtack state with respect to 'Price Assurance'...
We're also changing the cost of leads for some services to ensure they match the quality of the lead you get. You’ll see those changes starting Monday, Oct. 28.
If Thumbtack are changing the cost of leads for some services to ensure they match the quality of the leads we get can we expect to see a cost reduction for 'poor' quality leads?
@Lar we don’t have a comprehensive list or specifics that we can share on that. Some lead costs may increase and some may decrease as they do while our teams continuously evaluate and update pricing. Price Assurance is actually directed at this specifically. Helping pros in regards to leads that they may feel are 'poor quality' or never had a shot at winning, i.e. if the customer didn't read your response on an exact match lead.
@ChefOfAllSeason well I shall let you know when I call today! It's never been so in the past. I had a customer last week who's budget was $400 but had to click the $400-$700 option. My shown estimate was $500. No refund allowed because it was within the $400-$700 budget they clicked. I have mentioned to TT that they are too black and white on refunds and do not take a case by case evaluation. And it is always considered that "courtsey refund". It's not. It's a case evaluation and determination that a refund would be "the right thing to do". Ok - no more responding on TT this week. I see all these messages and it is upsetting and I want to have a positive week! Good luck everyone! Have a fantastic week no matter what!
Thumbtack's 'Price Assurance' blurb states...
On the face of it this seems fair. However upon closer examination Thumbtack's Price Assurance has two caveats for eligibility, namely...
So, a Pro with targetting enabled who receives a Lead that is a 'partial match' may not be eligible for a refund.
Consider then the following scenario...
In this scenario would the Pro be entitled to a Price Assurance refund? If not, then why not?
Thumbtack assert that...
'If the customer doesn’t look at your first message within 48 hours, you never really had a shot at the job'
Surely this assertion holds true regardless of whether a lead is an exact match or a partial match. The assertion is also true regardless of whether a Pro has targetting enabled or not.
If that's the case then why are leads that are 'partial matches' excluded from Price Assurance refunds?
Likewise, why are Pros who don't have 'targetting' enabled excluded from Price Assurance refunds?
Thanks for your feedback on this @Lar. You're right, price assurance covers leads that exactly match your targeting preferences, as long as you respond within four business hours. It doesn’t cover leads that only partially match your preferences or any open opportunities you express interest in. That’s because you opt into those jobs after seeing the details. Price Assurance is our way of having your back on the leads you pay for automatically.