Over the past two weeks, I haven't received any leads is there a software issue. If I'm not getting leads than Thumbtack isn't getting my money lol
@jcp because this thread's purpose is for discussing the aspects of the new Price Assurance. I want to insert a quick reminder to please try to make sure your contributions are related to the specific thread where you post. In the future, if you want to discuss a different topic (like the cost of leads) please try to find a more related thread.
It's true that the cost has changed, but so has what you're actually paying for. Back when you were paying lower amounts, it was likely to send a quote with no guarantee of any response. Or the lead reached out, but we didn't have pro preferences to see how good of a match it could be. Now pros only pay if a customer responds or reaches out to you directly which has shown overall to hold more value, hence the higher prices.
@Kim39 it sounds like you're referring to unread refunds under our new Price Assurance. Unread refunds are for when a customer reaches out who exactly matches your preferences. You respond within 4 hours Business hours (between 8am - 8pm local time). But if the customer doesn’t even look at your message within 48 hours, you never really had a shot at the job. So we’ll automatically refund you the price of that lead. The refund is NOT based on whether or not they respond. To learn more you can read our recent announcement on Price Assurance.