Introducing the TackMaster program.

[djcamwilliams]

Over the past two weeks, I haven't received any leads is there a software issue. If I'm not getting leads than Thumbtack isn't getting my money lol

[Meckell]

Let's see what's going on @djcamwilliams. Go ahead and give our customer support team a call at 800-948-2034 and they'd be happy to look into this for you! 

[jcp]

Can you just simply explain or justify why all leads tripled in cost after Promote went into effect? A simple statement that addresses that fact. It is a fact. So I can clearly understand why a lead that used to be $8 is now $26 for the same exact details. I need to be reminded again. Forget the discounts and price savings and all that for a moment. Just a simple statement from TT that I can absorb that explains why we are paying triple costs for leads. If you can answer this question it can possibly reset my thinking on all theses matters. Can you answer the following for me: The cost tripled because ...

Thank You

[Kameron]

@jcp because this thread's purpose is for discussing the aspects of the new Price Assurance. I want to insert a quick reminder to please try to make sure your contributions are related to the specific thread where you post. In the future, if you want to discuss a different topic (like the cost of leads) please try to find a more related thread.

It's true that the cost has changed, but so has what you're actually paying for. Back when you were paying lower amounts, it was likely to send a quote with no guarantee of any response. Or the lead reached out, but we didn't have pro preferences to see how good of a match it could be. Now pros only pay if a customer responds or reaches out to you directly which has shown overall to hold more value, hence the higher prices. 

[jcp]

Thank you! I understand this is the hot topic of the week so sorry to stray a bit. But my comment kind of addresses the Price Assurance because, though we appreciate these efforts to address the costs we Pros are absorbing due directly to the change over to Promote, I believe the overall concern that I’ve read on the message boards has been the actual triple increase in the leads. We still are paying for leads we have “no guarantee of” as you mention. So that hasn’t changed. Sure a customers reached out to us before Promote - but We paid to reach out to their requests because We read their request, budget and date needed and We chose to respond to a lead that We felt met our preference. It’s just reversed now. So why a triple rate. And if a customer responds now in Promote - you said it has shown overall to hold more value. Well I have not experienced that “more value”. The ROI in my case shows that. So I am very grateful for this Price Assurance - it helps. It’s a great start! I had several leads completely refunded in the last two weeks. Money credited back so I can stay engaged in the site. Which is what I want! However, here it is Thursday and I have zero leads this week. I
am looking forward to the LA event this evening to have face to face conversations with other top pros in this highly competitive market and hear their thoughts.

[Wreach]

While I am really liking the concept, I have spent the last two hours trying to update my calander.. every day is blocked, and when I try to open days it goes right back to being blocked... mekell could you please help me?

[Kameron]

@Wreach it sounds like there may be some technical difficulties going on there with the site updating for you. I'd recommend going through our troubleshooting page, and if that doesn't solve it reach out to support. 

[Wreach]

Thanks! I got it straight! With help from support!

[Kim39]

I was send a message for assurances lead that we wouldn't have to pay for lead if the customer didn't respond in 48hr and I have been charged for lead and customer haven't responded so are you all going to fix this .

[Kameron]

@Kim39 it sounds like you're referring to unread refunds under our new Price Assurance. Unread refunds are for when a customer reaches out who exactly matches your preferences. You respond within 4 hours Business hours (between 8am - 8pm local time). But if the customer doesn’t even look at your message within 48 hours, you never really had a shot at the job. So we’ll automatically refund you the price of that lead. The refund is NOT based on whether or not they respond. To learn more you can read our recent announcement on Price Assurance.