Filter by message states (for user id: -1, login: Anonymous):
results: 6
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Make pro pricing and rates more upfront for customers
topic id 24883: Filtering out customers with certain budgets based on pro preferences
Fino
Community Regular

Introducing Price Assurance!

I just have to throw this out here. I hate the fact that I have to pay for a lead that I don't get the job for. I respond, and then the client doesn't responds. I don't mind paying for a lead if I got the job, but if I didn't, why should I pay? You know every single client is going to reach out to 3-5 different Pros to compare prices, or what not. Thumbtack making money off all these Pros contacted but only 1 gets the job. 

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jcp
Community Veteran

Re: Introducing Price Assurance!

@Fino  just to respond to your comment about paying for leads.  I agree - we shouldn't have to pay unless we get booked.  A different website runs their site like that - I rarely use it.  As for TT - I go through waves of it being really great and cost effective - - to completely awful.  So far I've had great success three months in a row.  I don't mind paying for a lead - but some of the prices are way too high.  Considering that the same exact lead, and the specs, are the same as 2 years ago but now the price is three times hire (a fact) and unlimited can respond.  That doesn't make sense no matter what spin is put on it.  If the cost was lower and reasonable and there was some sort of cap on how many a customer can reach out to  . . . it would make sense.  All I can say for those that complain or are not happy - which I have done both many times on this site . . .    we all have a choice how we spend our advertising dollars and how we determine what is working and is it cost effective enough to be successful.  I also "pause" my business a lot when I can not respond immediately - I am on promote - I never respond to suggested leads or random people that reach out.  Too Expensive.  Price assurance is the only saving grace.   But I do also feel that if they just "read" our message and don't res[pmd - we should still get a refund - or like a $2 fee.  Nothing pisses me off more when they reach out to 3 of us, I respond in a minute - they never respond to the other two - they read mine . . .   then nothing.  No response period.  If the custmoer doesn't respond to any of our messages and just reads them,  then we should get a refund.  Because they ask "wants an estimate" . . .  the customer goes and reads them all - then never responds to any - but our rate is already shown to them before they even reach out.  UGGGGG   !     We provide enough information about our services so the only should be reaching out to us because they are seriously interested in hiring us.  NOT to ask "are you available" or "wants an estimate" . . . .     

Good Luck to you . . . .    

Fino
Community Regular

Re: Introducing Price Assurance!

Yes!!! Also, I think we should have an option to pay for the lead. For example, the potential client reaches out, they obviously say what they need or want, or at least have an idea. I think we should get the option of picking up that lead then paying for it. Why automatically pay for a lead that we might not want?
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jcp
Community Veteran

Re: Introducing Price Assurance!

@Fino  Well - if you're not on promote you can chose who you respond to if they reach out.  Just don't respond back.  Unfortunately Not on promote is way too high to take a chance.  I removed my "video production' services because we are not allowed to put in our rate or rate scale anywhere so I was getting too many promoted leads just asking for my rate - then no response back.  At $30-40 a pop.  No Way!  Promote is supposed to streamlined a client to my services - to increase my odds of getting booked - or as they say make the lead much, much more valuable- by applying my selected preferences with rate, calendar settings I pick and show my samples and reviews.   Not being able to show my rate is a basic fundamental in customer search and not able to show any kind of range in video production is completely unfair and ethically wrong.  

 I've also been on a big push to remove blue click option buttons for customers that say "checking you availability" or "wants an estimate ".      How these are even options buttons when we have a calendar to show when WE ARE AVAILABLE - and on my leads is gives them an estimate already of what it will cost based on my preferences.  It just doesn't make sense.   Only let customers contact us with buttons that say - WANTS TO HIRE YOU - INTERESTED IN HIRING YOU.   And that's because they saw our rate, know we are available, read our reviews and saw our samples.  They will reach out to fewer pros - mak Nag many of us happy - and increase our odds of getting hired - which will make the high rates make a little more sense.  Because the  it really will be a "more valuable" lead.  But someone reach BG out to ask if I'm available- I respond and say yes with a relatable message to accompany that.  And they only READ it?  And never respond to me again?   No thank you.

 

 

 

 

 

Shannonleen
Community Regular

Re: Introducing Price Assurance!

I think regardless if you auto pay or not you shouldn't have to pay for a lead if they don't respond period! I've been with thumbtack a Long time now and I feel like it's More about them making The money now and not about the pros anymore.they provide contact info but that's it really and I've spent alot of money for those contacts, Last week I spent almost 200$ and didn't book a job one. And if the Job gets cancelled why shouldn't I get my money back if there's no way for me to do the job then I shouldn't have to pay. Just Saying if it wasn't for the pros would there be a Thumbtack???)
jcp
Community Veteran

Re: Introducing Price Assurance!

You spent $200 a week with no bookings?   Consider signing up with a TT support team member assigned just to you for guidance.   Unless you are getter a big return within 30 - 60 days - you need to rethink your choices.   don't consider a week by week cost.  If your not getting a return on your investment in a reasonable cycle - it's not a good investment.  Period.

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focalbrite
Community Regular

Re: Introducing Price Assurance!

Im sorry but this does not help 95% of us who use this service. I have already paid $30+ dollars for 3-5 leads or more and customers simply read the message and don't even reply. Its not fair to have to pay even if a customer reads the message but chooses not to respond. It should only be IF THEY RESPOND. Im sure I am not the only person who feels like this is a slap in the face.

jcp
Community Veteran

Re: Introducing Price Assurance!

@focalbrite - you are paying $30+ for 3-5 leads? Consider that very cheap in comparison to other services. However, I agree - if they don’t read it at all there should never be a fee. Clicking on a Pro that they personally selected and then totally ignoring the thoughtful, appreciative and quick reply from the pro is rude and we should only pay if they respond to our retuning response. I make sure all my new customers are aware how the site works on our end as pros for their future reference. It’s the right thing to do. Educating the customers. Because customers truly feel bad when they learn they reached out to many Pros and they all have to pay in the fashion we do. They just do. Maybe if the fee wasn’t so high in certain categories it would be a little better - but $26 for a lead? And then they only read it and never respond? Thumbtack is comprised of mostly small businesses, self employed individuals. I feel this fact is overlooked and in order to maintain loyalty and success for Thumbtack pros these are concerns that truly need to be addressed. Hey - I do pretty decent on this site - but I also have compassion for the self employed pro. I do hear some big changes are coming- but not until towards the end of the year. Hang in there! Make wise choices with your preferences, etc.
DJStevie
Community Expert

Re: Introducing Price Assurance!

@jcp 

@focalbriteYes, consider $30 for 3-5 leads very cheap. I've been paying average of $32 per lead. And one last month was for $51!!! I reached out to Support and questioned the lead cost, and they told me that it was of "High Value" for me for 5 hour wedding. But "customer" budget was under $300. They couldn't explain the "High Value" definition to me, and didn't understand when I explained my definition.

I also educate my customers about lead costs and try to give them an insight as to how it works from the Pros end.

Anyway, I had heard that big things were coming for late last year and was told last Summer to "keep the faith". But the only thing that came was name change to Targeting and Price Assurance, which hasn't really worked for me. I've given suggestions to improve it, but don't know what will come from that.

Also, I heard that something is rolling in the coming weeks from a few Pro friends of mine, and from what I heard, there are many negatives about it. I haven't heard anything about the end of this year, but from what you've heard @jcp , is it a major change coming?

Always keeping positive attitude with hopes of changes that will be benefit my business again on Thumbtack. But for the time being, other avenues have  and always will help me sustain my work(repeat customers such as Tim Tebow Foundation, Word of Mouth, local advertising, etc.)

DJ Stevie 2-14-2020

 

jcp
Community Veteran

Re: Introducing Price Assurance!

@DJStevie - “community expert” ....

I only heard changes are coming towards end of year but nothing specific. Here we go again! Just as I found my sweet spot again!
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