You told us you should only pay for leads you have a real shot at winning — and we agree. That’s why we’re rolling out Price Assurance for your services with targeting preferences.
With Price Assurance, your exact match leads are eligible for:
Check out the full terms and conditions to learn more.
So what do we need from you?
Frequently asked questions
How will I get the unread refunds?
Unread refunds and shop around savings will both be credited back to your account automatically. Check your Payments to see what you’ve saved.
When will I get my unread refund?
We’ll email you when an unread refund is on it’s way. These can take 3-4 days to appear in your account.
Shop around savings are included in the lead price. You'll see the savings reflected in your Payments 15-20 minutes after you get the lead.
What else do I need to know?
We're also changing the cost of leads for some services to ensure they match the quality of the lead you get. You’ll see those changes starting Monday, Oct. 28.
Price Assurance for pros carries a simple promise: when you set your targeting preferences and pay automatically for those leads, you’re protected. We’re excited to share this update with you — and stay tuned because we have more coming soon!
I hope these changes will help small business owners like myself. I am constantly paying for customers who I match with and cant get a reply back. Im putting more money in than im receiving at this point. I also have people under bidding me smh
By "exact match" to my Target preferences, are Calendar availabilities included? For example, If the hours 6am-4pm of December 4 are blocked off and a lead comes in that matches ALL my preferences but is a project that must be done during the blocked off time period, is it still an exact match? Does it fulfill the "exact match" criteria for the Price Assurant program? Am I still liable to pay for the lead?
I have attempted to ask the Support Team and have been given vague and conflicting answers.
@ChefOfAllSeason if the lead is for a day that you already had blocked off, it is not an exact match. However, if the customer has that day but also selects allow pro to suggest other dates it would be an exact match since the customer is saying that they're open to days other than the one that was blocked.
If you have a targeted exact match, that lead is eligible for unread refunds and shop around savings.