Filter by message states (for user id: -1, login: Anonymous):
results: 6
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Make pro pricing and rates more upfront for customers
topic id 24883: Filtering out customers with certain budgets based on pro preferences
Bryan1
Active Community Member

Re: Introducing Price Assurance!

Here's a good one..... I was "exact matched" with a customer that contacted 12 other Pros. The customer lead came in and states that they want my availability. If I reach out to the customer within a few hrs., and they respond back that they hired someone else, or basically any other reply, then I'm out the $$$. How is this beneficial to Pros? Change the system back to the 5 Pro bid limitation, and get rid of this instant match that SO many Pros have expressed disappointment with. 

Please, please inform the customer that EACH Pro they contact is charged XYZ! 

 

Contacted 12 pros • 3 responded
Get back to XXX by 10:46am tomorrow. After 24 hours, your rank in search results may drop.

 

joeyberta
Community Regular

Re: Introducing Price Assurance!

That’s right.
Many businesses as ours know the fact that a client should look for +/- 3 estimates, quotes, whatever you want to call it, in order to make a decision.
Based on my experience in many years in business, there are the price shoppers, the cheapos, folks that want the best and fastest for the cheapest price.
These people get 10+ quotes and by the end they get so confused with all the different prices and profiles that they decide,
they don’t want to do anything until the next year and they don’t even know what planet they’re living on.
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jcp
Community Veteran

Re: Introducing Price Assurance!

Awhile back I started informing customers that we are charged a fee. I inform all leads - not up front of course - but at some point and in the most positive way possible. I don’t want them coming back to the site in the future and clicking on 10 people again without this knowledge. All my customers have said if they knew of the fee when clicking on pros they would have approached differently.! Customers don’t want to see us small businesses spend money on a click. They don’t. I wouldn’t want that for another pro. Truly, ask Thumbtack customers. Especially when they cost is so high. Price Assurance is a start - but the hard cold fact is the triple increase in price is killing us. My insight report for last week was $85 - 1 lead - 138 views - 0 booked.
joeyberta
Community Regular

Re: Introducing Price Assurance!

If I remember well and I’m positive, this was the case how TT handled leads and refunds at the beginning.
When the customer didn’t reply within 48 hours, the fee was automatically refunded.
Can anyone reassure me?
ChefOfAllSeason
Community Veteran

Re: Introducing Price Assurance!

@joeyberta True

RCPS
Active Community Member

Re: Introducing Price Assurance!

@joeyberta @ChefOfAllSeasons Actually, the way it used to be was that you’d get an automatic refund if the prospect didn’t VIEW your quote 48 hours of your submitted bid. It wasn’t based on whether he/she responded. Hope this helps.

-Roxanne
10/27/19
joeyberta
Community Regular

Re: Introducing Price Assurance!

At least, at that time it was still kind of beneficial. After the change,
up until now we’ve spent a lot more $ and getting not much in return.
If they’ll only listen to the customers and not the pros and they’re only looking at the $ sign, this won’t be much better for us.
Moderator Meckell
Moderator

Re: Introducing Price Assurance!

@joeyberta a few years back, if the customer didn't view the pros quote within 48 hours it was refunded. 

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Vinnycle
Community Regular

Re: Introducing Price Assurance!

Hi I'm from Cleveland Ohio and own a roofing and paving . And I'm sorry to say but it has always been that if a customer doesn't read the message in a 48 hour span we get a refund so Idu how this is "new" I've been on thumbtack around 4years. Please all u have to do is have the customers provide there telephone number don't make it a option make it mandatory that's the only way thumbtack will get better 

Moderator Meckell
Moderator

Re: Introducing Price Assurance!

@Vinnycle it hasn't always been that way. A few years back we refunded if the customer didn't view the quote within 48 hours, but that hasn't been the case for the last little while. Thanks for your feedback on this! 

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