Here's a good one..... I was "exact matched" with a customer that contacted 12 other Pros. The customer lead came in and states that they want my availability. If I reach out to the customer within a few hrs., and they respond back that they hired someone else, or basically any other reply, then I'm out the $$$. How is this beneficial to Pros? Change the system back to the 5 Pro bid limitation, and get rid of this instant match that SO many Pros have expressed disappointment with.
Please, please inform the customer that EACH Pro they contact is charged XYZ!
Contacted 12 pros • 3 responded
Get back to XXX by 10:46am tomorrow. After 24 hours, your rank in search results may drop.
Hi I'm from Cleveland Ohio and own a roofing and paving . And I'm sorry to say but it has always been that if a customer doesn't read the message in a 48 hour span we get a refund so Idu how this is "new" I've been on thumbtack around 4years. Please all u have to do is have the customers provide there telephone number don't make it a option make it mandatory that's the only way thumbtack will get better
@Vinnycle it hasn't always been that way. A few years back we refunded if the customer didn't view the quote within 48 hours, but that hasn't been the case for the last little while. Thanks for your feedback on this!