As you stated in your post, lead costs are changing for some services as of October 28. Do you know if my category was one of the services that leads costs have been changed?
DJ Stevie 10-30-2019
@DJStevie as Meckell mentioned, you can get an idea of what leads will cost you by taking a look at your weekly spend limit. If you see a noticeable difference, then your category has likely seen an adjustment.
I asked the following question on Friday October 25, 2019 in this thread but I did not receive a response from any Thumbtack representative to my question.
I am asking the question again. As a matter of professional courtesy I would appreciate a response from a Thumbtack represenative who is capable of providing an answer, thank you.
Thumbtack state with respect to 'Price Assurance'...
We're also changing the cost of leads for some services to ensure they match the quality of the lead you get. You’ll see those changes starting Monday, Oct. 28.
If Thumbtack are changing the cost of leads for some services to ensure they match the quality of the leads we get can we expect to see a cost reduction for 'poor' quality leads?
@Lar we don’t have a comprehensive list or specifics that we can share on that. Some lead costs may increase and some may decrease as they do while our teams continuously evaluate and update pricing. Price Assurance is actually directed at this specifically. Helping pros in regards to leads that they may feel are 'poor quality' or never had a shot at winning, i.e. if the customer didn't read your response on an exact match lead.
@ChefOfAllSeason well I shall let you know when I call today! It's never been so in the past. I had a customer last week who's budget was $400 but had to click the $400-$700 option. My shown estimate was $500. No refund allowed because it was within the $400-$700 budget they clicked. I have mentioned to TT that they are too black and white on refunds and do not take a case by case evaluation. And it is always considered that "courtsey refund". It's not. It's a case evaluation and determination that a refund would be "the right thing to do". Ok - no more responding on TT this week. I see all these messages and it is upsetting and I want to have a positive week! Good luck everyone! Have a fantastic week no matter what!