Looks like we may have to have a "throwdown" to see who makes the perfect lasagna!! Been making lasagna for years, using my grandfather's recipe from the restaurant that he owned in NYC.
Anyway, I agree with all you said! I've had customers tell me the same thing (that they didn't understand the system) I always give out a questionaire and those that hired me from Thumbtack give me feedback as to if I need to improve anything as a professional, or what they thought of the process at Thumbtack (basically for my records on both). Many were surprised about the fees that I, along with other Pros, are charged. Some gave that fee back as part of their "tip" to me.
I know that there have been times I try to see what customers see, and your assessment is correct, they see numerous Pros first, so the filters aren't in play. I'm sure if they fill out the filters and checklists in detail, even have them fill out their message part of their request, it would help, and possibly weed out majority of the Pros for their events.
Anyway, I pray that you and your family have a Happy and Blessed Thanksgiving
DJ Stevie 11-27-2019
I have been using thumbtack since I started my business 3 years ago, my very first job came from thumbtack. When I started the pricing was awesome for me. But over the yearsit keeps going up and I think weather you auto-pay or not if you pay for a lead and they don't respond or cancel the project we should get our money back!! I send alot of money on leads proably 150-250$ aweek some weeks. and pay for 10 leads and maybe 2 respond! I don't think it's fair to not refund a lead if it's cancalled! Why should I have to pay if I can't get the job??
Hello jcp, I don't know really what tackmaster is suppose to do. I posted it the wrong place I guess however it doesn't change the fact that I wish thumbtack would listen to the pros!! I totally agree with you on the pricing, I got a lead that said they wanted to hire me, and when the lead came in and I saw the price 53.25 to just response no way was I paying that and not know if I would get the job and they reached out to 4 other pros. Then like a hour later I got a message saying that they wanted to hire me, so I thought it was the person looking for a pro that said they wanted to hire me, So I thought well if they want to hire me it's worth the money so I accept the lead and send them a message and to my surprise they message me back saying they had already hired a different pro a couple hours before!!! So it wasn't them who said they wanted to hire me, it's was thumbtack wanting me TO THINK they wanted to hire me so I would pay for nthe lead even though I didn't have a chance at winni8ng the job, so there went 53$ FOR NOTHING!! Not cool thumbtacknot at all!!!! Very dissappointed in thumbtack for mi8sleading me!!!
In my opinion the message that "Lead wants to hire you" should be deleted from the system from top to bottom as the system has no way of knowing that and nothing has happened to that point that would give ANY indication of that being the case. The language is misleading and I fear could trap an unsuspecting new TT pro into thinking that the words were actually correct and commit to spending money he or she would not otherwise have spent.
I often wonder what the lead would think if they knew that their simple "shopping on TT" led to such a difinitive statement being sent to the pro.
I pretty much ignore any and all messaging from TT and look at each lead for what it is and then make my own decisions on how to proceed. TT presents a lead and provides me a way to reach back out to them... I just wish the system was better at protecting us for when the leads are simply shopping and never respond. The price assurance thing, to me, is only solving that issue about 10-20% of the time so there is much more TT needs to do to protect the pro's money. TT is not cheap compared to other lead services, I would expect a more premium quality of service for that price than we receive.
Until reading this thread last night, I have been completely misled by that phrase, thinking it meant exactly what the words say. I now know I was wrong and will ignore the message from now on. Thanks to everyone who commented on that point and clarified that for me.
I Have spent alot of money this year on Thumbtack as well and it use to not be like this! I just wish that sometime they would LISTEN to what the pro's are saying. Because if not for the pro's thumbtack wouldn't be making the money they make to just provide a contact to someone, because at the end of the day the pro's are doing all the work not Thumbtack.