We heard that we could do a better job updating you on the status of all the great feedback you give us. We want you to know we’re listening to you, and we’re working hard to turn many of your ideas into new product features.
Keep reading to learn what we are (and aren’t) working on regarding your feedback. Below you'll find updates on some of the most consistent and insightful feedback we've been hearing. And keep in mind, timelines may shift as we learn more about how to improve our product.
Implementing - This change is coming soon! Look for it an upcoming product roundup post.
In Development - We’re revising, building and fixing updates that address this feedback.
Evaluating Options - We’re working on it and the project is in research and design stage.
Under Consideration - We’re reviewing but other projects may block us from working on it currently.
Not Planned - No change planned.
What you’ve told us you want:
Status: In development
We’re currently testing a version of a cost calculator for customers when they search for pros. We also launched a cost calculator on each pro’s profile. It will be out on iOS soon, and is available now on Android and the website. To see it, search for a pro with prices listed, and click on the “View price details” link at the top of the profile.
Status: In development
We’ve been experimenting with ways to show distance that make sense for each category. It’s a complicated topic because it doesn’t always work the same for different categories. We tried showing maps on every pro profile and it led to a big decrease in the number of customers reaching out. We learned that customers often don’t want to hire someone outside their area (even if the pro travels for work).
We also started showing when a pro is remote for a category, which had a positive effect on customers reaching out to pros they want to work with. Soon we’ll start testing ways to display how many jobs a given pro has done in an area, which is a better way of showing that a pro works nearby.
Status: Under consideration
We understand many pros are mobile, and want to serve customers in different regions across the country. But using one profile to serve multiple areas is complex because (unless you work remotely) we use your service address to connect you to the customers searching in your area. And sometimes pros change their pricing or job preferences depending on the location. We’re considering ways we can make Thumbtack profiles work the way pros want them to.
Status: Under consideration
We hear this a lot and have future plans to support third-party calendar integration. We hope that one day, pros can rely on their Thumbtack calendar as their source of truth. We also released a new calendar recently, that makes it easier to block off unavailable times. So our first priority is to make the new update easier to find and use. Learn more about using your calendar in our help article My availability.
For a better view of new leads, now you can see a table with the price of leads in your budget tool. To find the budget tool, click the Services tab and then select the service you want to see. Select budget, then scroll down to the “Price of leads” section. Look for the “Price of leads” section to find the maximum price you could pay for a lead, but you might pay less than that amount.
To see your paid leads, go to your Payments.
I have a bit of feedback about calendars: I would love to have a separate calendar for each of my services. Catering and Personal Chef work requires hours of preparation before the job begins. Private Cooking Lessons requires no preparation; I simply show up. I want to block off dates on my TT calendar for the two time consuming services and keep the same dates open for Cooking Lessons. That would be great. Additionally, some of my work is either am or pm. It would inspire me to buy more leads on TT if I could set my calendar with clock settings as well. For example: Unavailable 4pm until 8am. Available 6am until 2pm.
@Kameron My main concern is that TT will post a cost calculator for the customers with added commentary that is potentially misleading. For example: Catering leads have budget options bracketed as $35-$50 per person, etc. Next to some of these figures is "average Wedding Price". This suggestive language is contrary to a Pro's interest as it creates unrealistic expectations. The implication is that Caterers who charge a so-called "average wedding price" for an event that is percieved as having lesser market value, such as a 50th Birthday Party, is overcharging.
Thumbtack may or may not be compiling an average wedding price for my area, but definitely does not account for any details therein. A common example: A paper plate wedding reception in a rented space at the local firehouse (been there/done that) will be charged a significantly lower price per person than an elegant buffet featuring gourmet ingredients.
Currently, such commentary as "premium ingredients" and "basic food" or worse, "basic food for casual events" exists in the leads and they are misleading. To wit, "basic food" is what you find in the vending machines. On a good day, it could also mean hot dogs, PB & J and canned soup. I do not serve that. That's 30+ years of restaurant fine dining, mid range dining, Catering, Personal Chef work and a degree from one of the top 10 Culinary schools in the world telling it like it is.
If a cost calculator is developed (similar to what I just described) to be displayed to our customers, then implemented, the results would be unfavorable and discourage lead purchases. No one wants to send a quote with an auto tab that says "based on our calculator, this guy overcharges". I post this in the hopes that the Product team will gain further insight into how we, the Pros, aka, Thumbtack's valued and loyal customers operate.