The suggestion box is a black hole in more than one sense.
When a pro makes a suggestion, no other pro knows about it. Pros must come here to the Community to post it a second time in order to gain a consensus or discuss the merits or nuances of the suggestion.
We never get any acknowledgement from Thumbtack that the suggestion was received.
Once we have submitted the suggestion, we cannot even read it ourselves. It is gone forever in an untraceable state.
The character count limitation for a suggestion is too short to be a robust communication tool. (We know this because Thumbtack created to the TackMaster program to overcome that limitation.)
We do not know who at Thumbtack actually assigns the topics for grouping of suggestions nor what team is looking at this suggestion. The anonymity of the team(s) diminishes trust and the community moderators are challenged in their efforts to stop the freefall of trust. Pros get the feeling that all teams are tasked only with monitizing every click of the mouse rather than improving the functionality of the program or the interaction between Pros and Job Posters.
Increasing the number of hires per request is not even considered by Thumbtack. If it were of significance, it would be measured and reported.
I agree 100% with this. Everytime i have spoken to customer service they tell me that my feedback is being forward to their sales team. I'm tired of paying for leads and notice that the customer has requested every pro in my area for an estimate. This forces every pro to either accept the charge immediately or lose out on the lead entirely. Once the lead is paid for and you send them a quote it makes it more fun when they don't respond or they ask a single question and then leave it at that. It feels like I just ordered something online and when the box got to my house there was nothing in it except a note that said sorry no refunds or returns.
I have always said that TT needs to make the customers pay for quotes and then charge the pros a small comission based on the final agreed upon price.
Great suggestion in having the "customer" pay for the quote, and charge the Pros a small commision based on final agreed. This will eliminate, or at least, possibly minimize the ghosting, and show the Pros that there are serious potential customers out there. As it stands now, majority of the "customers" aren't serious, they are more than click happy and searching for pricing. So why charge us if they are just price searching.
DJ Stevie 6-17-2019
This is a great analogy you provided @Knightmagic 'It feels like I just ordered something online and when the box got to my house there was nothing in it except a note that said sorry no refunds or returns'. I'll add one caveat. When you open that box in addition you will also see a name of the lead. No phone number or e-mail address of that lead. Just their name. That's how the lead system with Thumbtack has been for 10 years now!. The suggestion to provide a leads phone number & e-mail address has been suggested by many of us service pros over the years. It's in the virtual 'suggestion box' & of course the approrpiate team is looking into this. It's a matter now of whether Thumbtack wants to pull that suggestion out of the box & finally implement it.